Accreditation & Credibility

Benchmark Six Sigma is an Accredited Training Provider of Exemplar Global (formerly RABQSA), a globally recognized certification body and part of the ASQ (American Society for Quality) family.

Exemplar Global accreditation ensures consistent standards, credible assessments, and global acceptance — validating capability without replacing it.

Duration & Format

18 hours

Unique Value Proposition

1. Real-Time Engagement & Collaborative Learning
   • Live online sessions with instructor-led discussions, breakout rooms, and peer-to-peer interactions.
   • Experience hands-on teamwork for practical understanding of Design Thinking stages.
2. Accreditation by Exemplar Global
   • Backed by Exemplar Global (part of ASQ), ensuring your certification meets recognized global standards.
   • Signals quality and lends credibility to your skill set.
3. Comprehensive 5-Stage Design Thinking Framework
   • Master the Empathize, Define, Ideate, Prototype, and Test phases in a structured, interactive format.
   • Go beyond theory to apply real-time tools (e.g., empathy mapping, brainstorming, journey mapping) with classmates.
4. Immersive, Hands-On Methodology
   • Participate in group activities, role-playing, and scenario-based learning in breakout rooms, fostering practical, real-world application.
   • Learn by doing—rapidly prototype and test ideas, receiving instant feedback from peers and instructors.
5. Focus on Innovation & User-Centric Solutions
   • Cultivate an innovation mindset for designing user-focused products, services, and solutions.
   • Emphasizes iterative prototyping and continuous stakeholder engagement for high-impact outcomes.
6. Cross-Functional Relevance
   • Ideal for product managers, designers, entrepreneurs, consultants—any professional aiming to enhance innovation and creative problem-solving skills.
   • Suitable for all experience levels, from beginners eager to learn new methods to seasoned pros seeking a refresher.
7. Immediate Impact & Long-Term Career Growth
   • Apply Design Thinking in current projects to foster a culture of creativity and collaboration.
   • Positions you for advanced roles like Innovation Manager, Product Designer, or Consultant, enhancing your professional trajectory.

1. 18 Hours of Live Instructor-Led Sessions
   • Interactive lectures and demonstrations covering each stage of the Design Thinking process.
   • Real-time Q&A to ensure thorough understanding.
2. Breakout Room Activities & Team-Based Exercises
   • Small-group collaborations to practice empathy mapping, ideation, prototyping, and testing.
   • Gain hands-on experience while building confidence in a supportive team environment.
3. Hands-On Assignments & Real-World Projects
   • Apply Design Thinking frameworks to genuine business or social challenges.
   • Role-play and scenario-based tasks that mirror practical innovation efforts.
4. Interactive Quizzes & Feedback Sessions
   • Live polls, quizzes, and knowledge checks after key modules.
   • Instructor and peer feedback to refine ideas and bolster learning.
5. Peer Collaboration & Networking Opportunities
   • Connect with professionals from diverse backgrounds to exchange ideas and foster innovation beyond the virtual classroom.
   • Build a community of practice for ongoing support and creative inspiration.
6. Instructor & Technical Support
   • Real-time guidance and troubleshooting help during live sessions.
   • Email and forum access for clarifications between sessions, ensuring a seamless learning experience.
7. Design Thinking Practitioner Certification
   • Globally recognized certificate issued upon successful completion and assessment.
   • Demonstrates proficiency in leading user-centric innovation and problem-solving methodologies.

Learning Outcomes

• Understand and apply the five stages of Design Thinking to real-world challenges.
• Develop user-centric solutions through empathy and stakeholder engagement.
• Utilize prototyping and testing to refine ideas and solutions iteratively.
• Foster a culture of innovation and creativity within teams and organizations.

Topics Covered

• Introduction to Design Thinking and its importance in innovation.
• The five stages of Design Thinking: Empathize, Define, Ideate, Prototype, Test.
• Tools and techniques for each stage (e.g., empathy mapping, brainstorming, user journey mapping).
• Implementing Design Thinking in organizational contexts.
• Case studies of successful Design Thinking applications.

Target Audience (Professional Roles, Experience Level)

• Product managers, project managers, business analysts, entrepreneurs, marketers, designers, consultants, anyone interested in innovation and creative problem-solving.
• Suitable for all experience levels, from beginners to seasoned professionals seeking to enhance their innovation skills.

Prerequisites (Required/Recommended Knowledge)

• No prior experience is required; open to professionals from all backgrounds.
• Basic understanding of business processes is beneficial but not mandatory.

Recommended Prior Courses (if applicable)

None; this course serves as an excellent starting point for innovation-focused learning paths.

Interactive Components (Practice projects, Case studies, Quizzes)

• Hands-on projects and assignments involving real-world problems.
• Virtual collaboration exercises with peers.
• Role-playing and scenario-based learning.
• Feedback sessions with instructors and peers.

Support Services (Forums, Technical Support, Post-training guidance)

• Instructor support via email and discussion forums.
• Peer collaboration groups and networking opportunities.
• Technical support for online learning platform.

Certification Earned

Design Thinking Practitioner Certification upon successful completion and assessment.

Value to Employers (Efficiency, Cost Reduction, Quality Improvement)

• Enhanced ability to innovate and develop user-centric products and services.
• Improved problem-solving capabilities leading to competitive advantage.
• Foster a culture of creativity and collaboration within teams.
• Accelerate the development of solutions that meet customer needs effectively.

Career Goals (Roles you can aim for post-certification)

Innovation Manager, Product Designer, UX/UI Designer, Business Analyst, Entrepreneur, Consultant, Project Manager.

Bundled Programs (Packages or pathways that include this course)

NA

Suggested Sequence

• Start with “Design Thinking Practitioner” to build foundational innovation skills.
• Proceed to “Creativity and Innovation (TRIZ) Practitioner” for advanced problem-solving techniques.
• Follow up with “Business Modelling Expert” to integrate innovation into business strategy.

Return on Investment (Salary increase potential, Recognition)

• Enhanced innovation skills leading to better job performance and career advancement.
• Ability to contribute to or lead innovation initiatives within organizations.
• Recognition as a practitioner of a globally recognized innovation methodology.

Capacity Limits

No strict capacity limits; however, interactive sessions may be limited to 25 participants to ensure quality engagement.

PDUs

18