Accreditation & Credibility

Benchmark Six Sigma is an Accredited Training Provider of Exemplar Global (formerly RABQSA), a globally recognized certification body and part of the ASQ (American Society for Quality) family.

Exemplar Global accreditation ensures consistent standards, credible assessments, and global acceptance — validating capability without replacing it.

Duration & Format

8 hours

Who It’s For / Entry Requirements

• Process improvement professionals, business analysts, quality and operations managers, project managers, consultants, and IT professionals who need to lead automation rather than build it in code.
• Mid-level professionals with 2+ years of experience in process analysis, operations, quality or related fields. Suitable for those new to AI-enabled automation.

Unique Value Proposition

What this programme is: A live, instructor-led programme on automating real business work using AI assistants — ChatGPT and Claude.
What it isn’t: A course on RPA software platforms. There is no UiPath, Automation Anywhere or Blue Prism content, and no bot development on those tools.

1. No Software Licence, No IT Ticket, No Waiting Traditional RPA needs a licensed platform, an infrastructure sign-off and a development queue. This programme uses AI assistants you can access from a browser today, so you can automate work the same week you learn it — not the quarter after the tool is procured.
2. Automates the Work RPA Could Never Touch Classic RPA handles structured, rule-based, click-by-click tasks. It struggles with the messy majority: reading reports, drafting responses, summarising unstructured documents, comparing inconsistent formats. AI assistants handle exactly that layer, which is where most professional time is actually spent.
3. Live Sessions, Because AI Fails Quietly:A recorded course can show you a workflow that worked. It cannot see yours produce a confident, well-formatted, wrong answer. These are live instructor-led sessions where you build alongside the facilitator, surface your own output in real time, and get the failure diagnosed on the spot. With a probabilistic tool, that correction loop is the whole lesson.
4.  Accredited by Exemplar Global Backed by Exemplar Global (part of ASQ), ensuring internationally recognised standards in process and automation training. Enhances your professional credibility and demonstrates expertise in current automation practice.
5.  Built for the Continuous Improvement Professional, Not the Developer Taught as a decision discipline first: which processes should be automated, by what method, with what controls. You learn to route work correctly between deterministic automation, AI-assisted automation, and deliberate human judgement — a diagnostic skill that outlasts any single tool.
6.  Hands-On With Both Leading AI Assistants Practical work in ChatGPT and Claude, comparing how each handles the same automation problem, so you develop tool-agnostic judgement rather than dependence on one vendor’s interface.
7.  Governance and Risk Treated as Core Content, Not an Appendix AI automation introduces failure modes that RPA does not: fabricated outputs, silent inconsistency, data leakage, and unclear accountability. You learn to design controls, verification steps and human checkpoints before deployment, not after an incident.
8.  Immediate Applicability and ROI Learn to identify repetitive, language-heavy work in your own function and automate it in hours. The first workflow you build during the programme is usually one you keep using

1. 8 Hours of Live, Instructor-Led Sessions: Delivered live online across a scheduled cohort, covering AI-enabled automation fundamentals, process assessment for AI suitability, workflow design, and governance. Sessions are working sessions — you build during them, not after them.
2.  Hands-On Workflow Building Exercises Live build-alongs in ChatGPT and Claude, worked in-session with the facilitator: structured prompting, reusable instruction sets, custom assistants and projects, document and data processing, and multi-step task chains. All exercises run on standard consumer accounts — no enterprise platform, no installation, no coding required.
3.  A Personal Automation Playbook A working library you build as you go — reusable prompt patterns, instruction templates, verification checklists and workflow specifications you can carry directly into your role.
4.  Real-World Case Studies and a Comprehensive Project Scenario-based work drawn from finance, operations, quality, HR and customer service. You complete an end-to-end project: select a real process, assess its AI suitability, design and build the workflow, define its controls, and quantify the benefit.
5.  Process Assessment and Suitability Toolkit Structured templates for screening candidate processes, scoring automation suitability, choosing between deterministic and AI-based approaches, and building the business case.
6.  Live Q&A and Cohort Learning: Direct access to the facilitator during every session, plus email support between sessions. You learn alongside a cohort from other functions and industries, which surfaces automation use cases you would not have found on your own.
7.  Technical Support and Troubleshooting Assistance with account setup, tool configuration, and debugging workflows that produce inconsistent or incorrect output.
8.  Strategic RPA Practitioner Certification Awarded on successful completion of assessment and project work. Confirms your ability to identify, design, govern and deploy AI-enabled automation.

Learning Outcomes

• Explain how AI assistants extend automation into unstructured, language-heavy and judgement-adjacent work that rule-based automation cannot reach.
• Assess any process for automation suitability and select the appropriate approach — deterministic automation, AI-assisted automation, or retained human judgement.
• Design and build multi-step automated workflows in ChatGPT and Claude using structured prompting, reusable instructions and custom assistants.
• Apply governance to AI automation: verification design, human-in-the-loop checkpoints, data handling boundaries, and audit trails.
• Quantify the benefit of an automation initiative and build a defensible business case.
• Lead automation discussions in your organisation and act as the internal reference point for what should and should not be automated with AI.

Topics Covered

• The automation landscape today: what changed when AI assistants arrived, and where classic RPA still wins.
• Identifying automation candidates: process characteristics, volume, variability, structure and consequence of error.
• The suitability decision: deterministic versus AI-based automation, and the cost of choosing wrong in either direction.
• Working effectively with AI assistants: structured prompting, context design, and getting consistent output from a probabilistic tool.
• Building reusable automation assets: custom assistants, saved instruction sets, projects and templates.
• Document and data workflows: extraction, comparison, summarisation, classification and drafting at scale.
• Chaining tasks into end-to-end workflows, and knowing where to break the chain for human review.
• Governance, ethics and risk: accuracy verification, confidentiality and data boundaries, bias, accountability, and organisational policy.
• Measuring impact: baselining, benefit quantification, and sustaining the gain.
• Scaling from personal productivity to team and function-level deployment.

Target Audience (Professional Roles, Experience Level)

• Process improvement professionals, business analysts, IT professionals, project managers, consultants, operations managers.
• Mid-level professionals with 2+ years of experience in process analysis, IT, or related fields; suitable for those new to RPA concepts.

Prerequisites (Required/Recommended Knowledge)

• Required
  • Basic understanding of business processes and workflows.
  • Comfort using web-based software.
  • Access to ChatGPT and Claude. Free tiers are sufficient for most exercises; a paid tier on at least one of the two is recommended for the full range of workflow-building activities.
  • Availability to attend the scheduled live sessions.
  • ChatGPT and Claude accounts set up and tested before the first session, on a machine that can run a browser and share screen.

  Recommended

  • Familiarity with process improvement methodology is beneficial but not mandatory.
  • No programming experience is required at any point in the programme.

Recommended Prior Courses (if applicable)

• Lean Six Sigma Green Belt (for process improvement context) and Data Visualisation Practitioner (for understanding data flows).

Interactive Components (Practice projects, Case studies, Quizzes)

• Live build-alongs in ChatGPT and Claude, with your work reviewed in session.
• Live troubleshooting of workflows that produce inconsistent or incorrect output.
• Side-by-side tool comparison on identical problems, run live.
• Real-world case studies across functions and industries.
• A comprehensive end-to-end automation project on a process of your choice.
• Practice exercises and knowledge checks throughout.

Support Services (Forums, Technical Support, Post-training guidance)

• Direct facilitator access during live sessions, with email support between them.
• Peer networking groups and online collaboration forums.
• Technical support for account setup, configuration and workflow troubleshooting.

Certification Earned

Strategic RPA Practitioner Certification, awarded on successful completion and assessment.

Value to Employers (Efficiency, Cost Reduction, Quality Improvement)

• Capacity to identify and automate repetitive knowledge work without licence spend or development lead time.
• Faster time-to-benefit than platform-based automation, with a far lower barrier to a first deployment.
• Sound judgement on where AI automation is inappropriate — which prevents the costlier failures.
• Reduced dependence on external consultants through internally built automation capability.
• Governance-aware deployment that keeps automation within organisational risk and confidentiality boundaries.

Career Goals (Roles you can aim for post-certification)

Automation Analyst, AI Automation Consultant, Process Improvement Specialist, Business Analyst, Operations Manager, Digital Transformation Lead, Continuous Improvement Manager.

Bundled Programs (Packages or pathways that include this course)

• Available as part of the Automation and AI Solutions package with the CAISA (Certified AI Solution Architect) programme.

Suggested Sequence

• Business Analytics Foundation — to build foundational analytics skills (optional).
• Strategic RPA Practitioner — for AI-enabled automation knowledge and skills.
• Lean Six Sigma Green Belt — to integrate process improvement methodology with automation practice.

Return on Investment (Salary increase potential, Recognition)

• Builds in-demand AI automation capability with no tooling cost barrier, so the skill is usable from day one rather than gated behind procurement.
• Positions you to lead or contribute to automation initiatives and shape how your organisation adopts AI in operational work.
• Recognition as the internal reference point for automation judgement — what to automate, how, and where to stop.
• Typical first workflows built during the programme recover hours per week of repetitive effort, so the payback is visible before the certification is awarded.

Capacity Limits

PDUs

8