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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Manik Sood
05/07/2023
Great Course for Generating Out-of-the-Box Solutions
“Great course. This course is apt for those who want to generate out-of-the-box solutions for industry problems. While brainstorming helps generate a good quantity of ideas, Triz helps generate ideas from different perspectives.”
Creativity and Innovation Practitioner
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Informative Content with Methodical and Inventive Techniques for Issue Targeting
“Quite Informative and Insightful Content. Very methodical, structured and inventive techniques to target issues at hand.”
Creativity and Innovation Practitioner
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M B Rahul Ganapathy
05/07/2023
Manager, Flipkart
Awesome Session with TRIZ Exercise Provided Structured Solutions
“Awesome session with great insights. This session is an eye-opener for solutions. Most industries concentrate on root causes but we are left guessing when it comes to finding solutions in a structured manner, TRIZ exercise will help a lot in the solution part, also VK explains it just in the right manner, so it becomes easy and more effective.”
Creativity and Innovation Practitioner
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Excellent Interactive and Insightful Practice Session
“Excellent Interactive and Insightful practice session. The creativity & innovation has so much structured approach, which was detailed by Mr. Vishwadeep Khatri using live examples and insightful thought-provoking, and engaging sessions. The sessions were interactive and engaging with all participants sharing their inputs during the practice exercise, which was mutual learning from the exchange of thoughts.”
Creativity and Innovation Practitioner
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Learning TRIZ: Solving Problem Contradictions
“Interesting and powerful. Triz is a very interesting and powerful tool that was learned in this session which helps in understanding contradictions of the problem area and prioritizing the parameters and reaching out to the valid proposal of solutions. The session is very interactive and got an opportunity to work on real-time scenarios that we face in day-to-day operations.”
Creativity and Innovation Practitioner
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Comprehensive Training with Clear Explanation of Components
“The training was comprehensive. The trainer was able to explain all components well. The clarity of the sessions was impressive.”
Lean Six Sigma Green Belt
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Informative and Practical Session Conveyed Valuable Insights
“I found the session both informative and practical, indicating that it effectively conveyed valuable knowledge and insights that I can apply in your endeavors.”
Lean Six Sigma Green Belt
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Well-Executed Training; Suggests More Access to Recorded Sessions
“The permission given for the recorded sessions in case of any problem for the candidate on request can be increased to 2 or 3 nos. Apart from that, the training is well executed in a proper and scheduled manner.”
Lean Six Sigma Green Belt