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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Akshit Gulati
20/09/2023
Hero Housing Finance
Learned Specific Measurements Through Activities
“Learned how to calculate specific measurements through various activities and assignments that reinforced concepts.”
Lean Six Sigma Green Belt
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Hardik Bundela
20/09/2023
Hero Housing Finance
Detailed Explanations Made Processes Efficient
“The detailed explanations and task-oriented approach made it easier to understand how to make processes more effective and efficient.”
Lean Six Sigma Green Belt
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Sumit Kumar Singh
20/09/2023
Senior Operations Manager, Hero Housing Finance
Issues Identification and Quality Techniques Covered
“The identification of issues and quality improvement techniques were thoroughly covered, enhancing my problem-solving skills.”
Lean Six Sigma Green Belt
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Kanika Govil
20/09/2023
Hero Housing Finance
Improved Understanding of Process Efficiency
“Gained a better understanding of how to improve process efficiency and effectiveness throughout the course journey and assessments.”
Lean Six Sigma Green Belt
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Amit Bhatia
20/09/2023
Hero Fincorp
Meticulously Defined Course Provided Insights
“Gained in-depth insights into processes that can be approached in multiple ways; the overall course was meticulously defined and easy to understand.”
Lean Six Sigma Green Belt
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Surya deo kumar
20/09/2023
Hero Housing Finance
Training Helped Maintain TAT and Reduce Costs
“The training helped maintain TAT (Turnaround Time), remove non-value-added activities, and save costs for the company.”
Lean Six Sigma Green Belt
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Dapinder Kaur
20/09/2023
Hero Fincorp
Reduced Waste Using Business Cases
“The course helped in the reduction of non-value-adding processes, particularly by relating our business cases with learned techniques.”
Lean Six Sigma Green Belt
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Asif Ali
20/09/2023
Hero Housing Finance
Process Effectiveness Emphasized via Root Cause Analysis
“The course emphasized making processes more effective, using root cause analysis as a key approach.”
Lean Six Sigma Green Belt