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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Detailed Training with Very Relevant Examples
“The training was detailed with very relevant examples”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Anjali Mali
25/02/2024
Transactional quality, Allstate India
Interactive Session with Clear Simplification
“The overall session was very interactive, and the trainer simplified the content with lots of examples, making the concepts clear and easy to understand. I wanted to thank the trainer for helping us with the same.”
Lean Six Sigma Green Belt
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Effective Training Modules Explained with Practical Examples
“The trainer has explained all the modules with practical examples. Such wonderful sessions. The practical approach made learning more effective.”
Lean Six Sigma Green Belt
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Lalit Ratnani
25/02/2024
Manager, ADCB Bank
Creativity & Innovation Practitioner: Structured TRIZ Methodology
“The Creativity & Innovation Practitioner module is very useful from the point of applying a structured methodology towards solution identification by way of TRIZ principles.”
Creativity and Innovation Practitioner
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Overall Good and Informative Experience
“Overall, good experience. The sessions were informative and beneficial.”
Lean Six Sigma Green Belt
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Enjoyed Learning Sessions of CI and TRIZ
“Thoroughly enjoyed the learning sessions of CI &TRIZ. The best part of these sessions is having the best team and best guide (Vishwadeep Sir) to learn with real-life examples.”
Creativity and Innovation Practitioner
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Well-Paced and Comprehensive Course Covered All Topics
“All are covered in time. The course is well-paced and comprehensive, ensuring that all topics are thoroughly addressed.”
Lean Six Sigma Black Belt
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Pooja Godara
25/02/2024
VP – Customer Service and Quality, Finova Capital
Amazingly Conducted Program with Hands-On Experience and Conceptual Clarity
“An amazingly conducted program, with hands-on experience, practical application, and conceptual clarity. All that one can ask for. Immensely grateful that I enrolled in the program. Thanks a lot, Vishwadeep Sir.”
Creativity and Innovation Practitioner