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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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SHIV MANGAL GUPTA
29/09/2024
Pernod Ricard India
Identified Non-Execution Causes with FRT/CRT Analysis
“I learned how to identify reasons for non-execution processes using FRT and CRT analysis techniques.”
Hoshin Kanri Practitioner
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Good Detailed Session with Practical Industry Concepts; Informative and Interactive
“Had a good detailed session covered with practical concepts of current industry trends. Throughout the session was informative and interactive. “
Lean Six Sigma Green Belt
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RakeshKumar Ragho Singh
27/09/2024
Pernod Ricard India
Hoshin Kanri Workshop Emphasized Team Engagement
“Insights from the Hoshin Kanri workshop emphasized team engagement as a key component of successful deployment.”
Hoshin Kanri Practitioner
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Somedeb Santra
26/09/2024
Pernod Ricard India
X Matrix Framework Clarified Strategy Execution
“I gained better clarity on strategy execution through the use of the X Matrix framework.”
Hoshin Kanri Practitioner
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Biki Borah
26/09/2024
Pernod Ricard India
Learned Concepts Aid Effective Strategy Deployment
“The concepts learned will help us deploy strategies effectively within our organization.”
Hoshin Kanri Practitioner
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Susmit Pal
26/09/2024
Pernod Ricard India
Aligned Goals with Actionables Using X-Matrix and FRT/CRT
“I learned how to align our goals with actionable activities to foster cross-functional collaboration and drive organizational success using X-Matrix, FRT, and CRT knowledge.”
Hoshin Kanri Practitioner
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Sameer Mahebub Inamdar
26/09/2024
Pernod Ricard India
Executing Strategy with FRT/CRT Methods and Injections
“The course taught us how to execute strategy into reality with selected injections based on FRT/CRT methodologies, drilling down into sub-goals and actionable items.”
Hoshin Kanri Practitioner
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Yogesh Kolkar
25/09/2024
Pernod Ricard India
Hoshin Kanri Implementation Simplified KPI Resolution
“I gained ideas on how to resolve challenging KPI issues; implementing the Hoshin Kanri concept at our unit for KPIs is very straightforward.”
Hoshin Kanri Practitioner