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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Amit Kapadia
25/09/2024
Pernod Ricard India
Systematic Problem-Solving Approach Demonstrated
“The systematic approach to problem-solving was demonstrated effectively; we will be able to apply this in our own demos.”
Hoshin Kanri Practitioner
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Uday Pandey
25/09/2024
Pernod Ricard India
Three-Year Strategy Execution with X Matrix Facilitated
“The execution of a three-year strategy for our organization was facilitated through an X Matrix exercise.”
Hoshin Kanri Practitioner
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Rugada Siva Shankar
25/09/2024
Pernod Ricard India
Practical Learning Enhanced Strategy Creation Skills
“I learned about strategy creation for achieving goals through practical learning experiences provided during the course.”
Hoshin Kanri Practitioner
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Mahesh Gupta
25/09/2024
Pernod Ricard India
Implemented Three-Year Strategy Using X Matrix Method
“We explored the implementation of a three-year strategy plan using the X Matrix method effectively.”
Hoshin Kanri Practitioner
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Mukund Umapurkar
25/09/2024
Pernod Ricard India
Learned Problem-Solving with Various Tools
“I learned how to solve problems using various tools covered in the course.”
Hoshin Kanri Practitioner
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Yogesh Kolkar
25/09/2024
Pernod Ricard India
Hoshin Kanri Implementation Simplified KPI Resolution
“I gained ideas on how to resolve challenging KPI issues; implementing the Hoshin Kanri concept at our unit for KPIs is very straightforward.”
Hoshin Kanri Practitioner
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PRANGON GOSWAMI
25/09/2024
Pernod Ricard India
Implementation Process Clarified; Benefits Highlighted
“The implementation process and its benefits were clarified, highlighting relative advantages compared to other approaches.”
Hoshin Kanri Practitioner
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GYAN SAGAR
25/09/2024
Pernod Ricard India
New Strategic Tools Enhanced Practical Learning
“New strategic tools were introduced, enhancing my practical learning experience.”
Hoshin Kanri Practitioner




