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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Navneet Kaur Saini
Business Process Specialist, Fidelity International
Simple and Concise Explanations of Complex Concepts Aided Understanding
“The simple explanations of complex concepts were clear and concise, which helped me grasp Six Sigma concepts with ease.”
Lean Six Sigma Green Belt
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VIJAY ANAND VISVALINGAM
QA/QC MANAGER, First Sendan
Helpful Tutor Interaction Fostered Deeper Understanding
“The interaction with the tutor was very helpful; it fostered a deeper understanding and encouraged active participation.”
Lean Six Sigma Green Belt
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Manish Kumar Ram
Operations Manager, FIS Global
Outstanding Content, Instructor Knowledge, and Teaching Methods
“The content, the instructor’s knowledge and experience, and the way of teaching were all outstanding aspects of this course.”
Lean Six Sigma Green Belt
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Anand Kumar PK
Operations Manager, Tata Business Support Services
Well-Organized Material with Practical Sessions Reinforcing Theory
“The course material was well-organized and presented. The practical sessions helped reinforce the theoretical knowledge effectively.”
Lean Six Sigma Black Belt
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Piyush Rao
FKOL
Engaging and Interactive Teaching Deepened Understanding
“The trainer’s approach to teaching was both engaging and interactive, contributing significantly to the depth of my understanding.”
Lean Six Sigma Green Belt
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Sameer Shahane
Manager – Process Excellence, Tata Communications
Thorough and Detailed Course Content Covered Every Topic
“The course content was thorough and detailed. Every topic was covered comprehensively, leaving no gaps in my understanding.”
Lean Six Sigma Black Belt
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Ravi Sinha
Sr. Program Manager, Flexsin Technologies Private Limited
Amazing Training Delivery Provided New Insights and Perspective
“Instructor’s training delivery is amazing. I have a business analytics and statistics background but still I got to learn a lot and gained a lot of insights from him. He taught us to look at obvious things from a different perspective and to question everything.The course also is good with good coverage of the tools and techniques. The doubts were cleared, queries answered and overall an excellent learning experience. Thanks to Benchmark and their Faculty.”
Lean Six Sigma Green Belt
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Gowtham V
SENIOR PROCESS ASSOCIAT, Tata Consultancy Services
Well-Structured Course Enriched My Knowledge Significantly
“I thoroughly enjoyed the entirety of the course; it was well-structured and enriched my knowledge significantly.”
Lean Six Sigma Green Belt