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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Shraddha Sudhakar Kasture
Business Advisory Analyst, Accenture
Interactive Sessions Reinforced Learning Through Teamwork Tasks
“The interactive sessions and the teamwork tasks that followed learning were immensely helpful. They allowed us to apply what we had learned practically, reinforcing the knowledge effectively.”
Lean Six Sigma Green Belt
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Debnath Roy Chowdhary
Management Consultant, Inspiredge IT Solutions
Very Professional and Well-Thought-Out Content
“Very professional and well thought out content.”
Lean Six Sigma Green Belt
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Jeyapal Palanisamy
Senior Manager – Customer Service (India), Intertek
Well-Structured Methodology and Content
“The methodology and content were well-structured and easy to follow.”
Lean Six Sigma Green Belt
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navneet kumar
Senior Manager, IP APPM Limited
Informative Sessions on Hypothesis Testing and DOE
“The sessions on hypothesis testing and DOE were very informative and engaging. The trainer’s efficient teaching methods kept the material interesting and easy to follow.”
Lean Six Sigma Black Belt
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RAYI PRUDHVI RAJ
STUDENT, Acharya Bangalore B School
Useful, engaging course benefits my career.
“The course was not only informative but also interesting, making it a useful and engaging experience I believe will benefit my career.”
Lean Six Sigma Green Belt
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Kameswar Rao Gogisetty
Sr. Analyst, Quality Assurance, iSpace Global Services
Well-Paced Training Demonstrated Thoughtful Organization
“The training’s well-paced approach to process improvement techniques demonstrated the course’s thoughtful organization and attention to learners’ needs.”
Lean Six Sigma Green Belt
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Vanitha S
SQA, ITC Infotech
Precise Analysis Phase Enhanced Analytical Skills
“The Analysis Phase was dissected with precision, enhancing my analytical skills.”
Lean Six Sigma Green Belt
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Sudhir Kumar
Program Manager, Jabil Global Services India Private Limited
Expertise Enhanced Learning in Process Improvement
“Engaging with process improvement and new process setup, the course material and the instructor’s knowledge were integral to my learning. The expertise of the trainer in particular enhances the customer experience, making it a fulfilling educational journey.”
Lean Six Sigma Green Belt