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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Sumeet Sardar
Spatial data specialist II, Here Technologies
Good Training on Improvement Tools
“A very good training that helped me understand the tools for process improvement. Excellent facilitator that made the concepts easier to understand and relatable with examples.”
Lean Six Sigma Green Belt
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Vinayak Patil
Lead Business Analyst, Here Technologies
Practical Examples Simplified Concepts
“The practical examples helped simplify the understanding of complex concepts. The classroom learning environment was very interactive and engaging.”
Lean Six Sigma Black Belt
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Kamlesh Patel
Quality Auditor, Vodafone
Enriching session with activities and knowledge sharing
“The overall session was enriching with all activities and knowledge sharing, making it an exceptional learning experience.”
Lean Six Sigma Green Belt
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Sapna Wilson
Deputy Manger, Vodafone
Transformed analytical thinking with interactive training
“My expectation was to gain analytical skills to apply in my role and benefit my organization. The course was interactive and detailed, and these trainings have transformed my analytical thinking, significantly enhancing my skill set.”
Lean Six Sigma Green Belt
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Hariharan, S
Biz Ops. Mgr, Hewlett Packard
Detailed and Informative Instructor Sessions
“The detailed and informative sessions by the instructor were very helpful in understanding the material.”
Lean Six Sigma Green Belt
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Venkatesh S
Operations Manager, Hewlett Packard
Practical Statistical Tools Demonstrated on Examples
“The practical usage of statistical tools on real-time examples was very informative. It provided better insights into how these tools work in practice.”
Lean Six Sigma Black Belt
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KRISHNA KUMAR VIJAYARAGAVAN
QUALITY ANALYST, Wave Global Services
Interactive sessions fostered deep understanding
“The interactive sessions facilitated a deeper understanding and provided a supportive environment for learning.”
Lean Six Sigma Green Belt
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UMACHANDIRAN
Sr.Manager, Hexagon Nutrition
Effective Systematic Teaching Approach
“The structured approach to teaching was effective in systematically covering all necessary topics.”
Lean Six Sigma Green Belt