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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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S.Subramanian
Dy Manager, Poclain hydraulics
Hands-On Minitab Use Was Practical
“The hands-on use of the Minitab tool was very practical. The real-life project experience shared during the training was invaluable.”
Lean Six Sigma Black Belt
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Ravinder Kumar
Sr. Consultant, Capgemini
Content and Delivery Inspired Appreciation for Six Sigma
“The content and delivery were meticulously aligned to not only impart knowledge but to inspire a profound appreciation for the discipline of Six Sigma.”
Lean Six Sigma Green Belt
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Rohit Sharma
Finance Director, PT Lotus Indah Textile Industries
Basic Concepts Clarified Effectively
“Basic concepts were clarified effectively, aiding in my overall understanding.”
Lean Six Sigma Green Belt
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Gulshan Kumar
Senior Associate 2, PwC
Learned Basics of Six Sigma; Excellent Presentation
“I learned a lot about the basics of Six Sigma, which is very interesting and informative. The way the training is conducted is excellent, particularly in how the course content is presented.”
Lean Six Sigma Green Belt
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Marie Daniel LO YUEN CHEONG
Customer Service Officer, Central Electricity Board
Practical Course Addressed Various Real Situations
“The course addressed almost all situations, making it easy to understand and very practical, providing solutions to real situations.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
RAGHAV GUPTA
DEPUTY MANAGER, Quattro Global Services
Theory Explained with Practical Examples Effectively
“The way the theory was explained with practical examples was highly effective and made learning much easier.”
Lean Six Sigma Green Belt
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Madhuri Saha
Manager, CESC Limited
Lucid Explanations with Fruitful DOE Experiment
“Concepts were very lucidly explained. Thanks for that. On day 5, we have done one practical experiment on DOE, which was very fruitful to understand the concept. Only one suggestion: Like day 5, if we could have done practical experiments at end of every day on any of the critical concepts.”
Lean Six Sigma Green Belt
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R.Kartihk
Associate Business Analyst, Changepond Technologies Limited
Best Lecturer Delivered Content Effectively
“Recognized as the best lecturer to deliver the course content effectively.”
Lean Six Sigma Green Belt