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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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G.Nagalingam
Manager, Hexagon Nutrition
Knowledgeable Trainer with Insightful Examples
“The interactive nature of the course made the material easy to grasp. The trainer was highly knowledgeable, which was evident in their delivery and the insightful examples they provided.”
Lean Six Sigma Green Belt
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Chrisma Rozario
Sr Client Manager, Williams Lea India Private Limited
Well-structured course with effective delivery
The course’s structure and delivery method were well thought out and highly effective.
Lean Six Sigma Green Belt
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Pijush Bhattacharjee
Operations Manager, HSBC
In-Class Practice Helped Apply Theory
“Practicing in class was invaluable. It helped me apply the theoretical knowledge in a practical setting.”
Lean Six Sigma Black Belt
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Surgiana Ahmed
Branch Service Delivery Leader, Yes Bank Limited
Instructor Made Material Actionable for Organization
“My goal was to gain a better understanding of error rectification and corrective action plans to improve customer service. The instructor’s captivating teaching turned the course material into something not just learnable, but actionable within my organization.”
Lean Six Sigma Green Belt
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Arjun Vasudevan
Student, ICFAI Business School
Learned Systemized Corporate Processes
“I learned how to get adequate knowledge about how a systemized process is followed in the corporate set up.It was a great experience!”
Lean Six Sigma Green Belt
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Kruthika.P
Team Leader, Zalaris HR Services India Private Limited
Excellent Course; Measure and Analysis Standout
“The comprehensive nature of the course was excellent, but the measure and analysis phases were particularly standout.”
Lean Six Sigma Green Belt
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ANAND
STUDENT, IIFT
Best Teaching Pedagogy Experienced
“The structure and design of the course, along with its practical implementation, were highly beneficial. The training met all the requirements of a new black belt.”
Lean Six Sigma Black Belt