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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Gaurav Kumar Kashyap
23/07/2017
Team Leader, Bank of America
Beneficial Hands-On Experience with Minitab
“The practical experience on Minitab and testing on data were very beneficial. This hands-on approach greatly enhanced my understanding and application of the tools.”
Lean Six Sigma Black Belt
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Vipan Sharma
23/07/2017
Team Leader, Bank of America
Top-Notch Course Content and Delivery Method
“The course content and delivery method were top-notch. This is the best training program on Six Sigma I have attended.”
Lean Six Sigma Black Belt
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Arun Sankaran
23/07/2017
Manager, Tata Consultancy Services
Relevant Data Made Concepts Easy to Grasp and Apply in Real World
“Concepts were taught with relevant data, making them easier to grasp and apply. This method ensured that the learning was practical and applicable to real-world scenarios.”
Lean Six Sigma Black Belt
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Mrinal Kumar Saikia
23/07/2017
Manager, Intelenet Global Services
Excellent Content Delivery and Learning Exposure
“The content and delivery of the training were excellent. The great learning exposure was complemented by the high quality of delivery.”
Lean Six Sigma Black Belt
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Shambhavi Thakur
23/07/2017
Assistant Manager, Genpact
Excellent Trainer and Content Combined for Enhanced Learning Experience
“The trainer and the content provided were excellent. Their combined expertise greatly enhanced the learning experience.”
Lean Six Sigma Black Belt
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HARISH RAWAT
23/07/2017
ASSISTANT MANAGER – QUALITY ASSURANCE, Jindal Intellicom Private Limited
Effective Concept Clarification with Examples
“The clarification with examples to understand the concepts was very effective. This approach made the learning process straightforward and easy to follow.”
Lean Six Sigma Black Belt
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K V L Sahithi
18/06/2017
Team Leader, Standard Chartered Bank
Best Part Was Using Different Tools for Problem Identification
“The best part of the course was the use of different tools for identifying problems. This practical aspect was very useful in understanding and applying the concepts.”
Lean Six Sigma Black Belt
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Arnab Roy Chowdhury
18/06/2017
General Manager, emids Technologies
Extensive and Informative Content Covered Almost Every Sector
“The content covered in the training was extensive and informative. The case studies encompassed almost every sector, providing a broad understanding of the applications.”
Lean Six Sigma Black Belt