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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Raj Kumar
05/12/2013
Team Member – Customer Service Delivery, Airtel
Well-Structured and Insightful Training
I appreciated the content, tools, and presentation of the training. It was packed with excellent examples and clear instructions, making the learning experience highly effective and engaging.
Lean Practitioner and Lean Guide
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Amit Mehrotra
05/12/2013
DGM, Airtel
Building Six Sigma Experts
Benchmark is truly shaping Six Sigma experts. Their efforts in fostering a strong social and professional community are commendable—keep up the great work!
Lean Practitioner and Lean Guide
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Ashish Sehgal
05/12/2013
Manager Operational Excellence, Airtel
Logically Structured and Well-Presented
The course was very logically structured, and the presentation was excellent, making the concepts clear, organized, and easy to follow.
Lean Practitioner and Lean Guide
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Raman Bansal
05/12/2013
Sr. Manager – Business Excellence, Airtel
Practical Learning for Daily Operations
The key takeaway from Mr. Khatri’s training is the ability to learn and implement concepts in daily operations. Thanks to him, I feel more equipped and confident as a Lean professional.
Lean Practitioner and Lean Guide
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Tharani Devi B
05/12/2013
Senior Manager, Airtel
Intensive and Knowledge-Packed Training
A highly informative 6-day session focused on Quality Tools, with very effective hands-on use of Minitab, making the learning practical and impactful.
Lean Practitioner and Lean Guide
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Sanjay Shah
05/12/2013
Productivity & Quality, Airtel
Comprehensive Six Sigma Learning Hub
A dedicated learning center that equips you with essential knowledge and skills for the Six Sigma process improvement journey. The course provides a step-by-step flow, practical tools for various situations, real-world examples, and interactive sessions throughout, ensuring a highly engaging and effective learning experience.
Lean Practitioner and Lean Guide
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Pooja Kedia
05/12/2013
Manager, Airtel
Well-Paced and Practical Training
An interactive training program that is well-paced, engaging, and immediately applicable, allowing participants to effectively utilize the knowledge in real-world scenarios.
Lean Practitioner and Lean Guide
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Abhishek Dikshit
05/12/2013
Manager, Airtel
Benchmark Black Belt Training Excellence
Having attended many quality training programs, I truly believe the Benchmark Six Sigma Black Belt program sets the benchmark in Six Sigma training in India. Mr. Khatri is a rare expert who simplifies even the most complex concepts, making them accessible and highly useful for participants. This clarity and expertise make the program a must for anyone pursuing advanced Six Sigma learning.
Lean Practitioner and Lean Guide