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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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C. G. Nanaprakasam
19/12/2013
Technical Manager, Intertek
Well-Designed Material and Expert Tutor
The course featured well-structured material, and the tutor possessed thorough subject knowledge. Using simple, live examples made comprehension easy and the learning process highly comfortable.
Lean Six Sigma Green Belt
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Kamal Kumar Gupta
19/12/2013
DGM, Intertek
Comprehensive and Engaging Training
I appreciated every aspect of Benchmark’s Six Sigma training program — the interactive sessions with the instructor, the effective teaching methods, relevant examples, and the fun moments that connected examples to stories. It was an engaging and holistic learning experience.
Lean Six Sigma Green Belt
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Mamun Zaman
19/12/2013
Senior Manager, Operations, Intertek
In-Depth DMAIC and Practical Techniques
I appreciated how the course was conducted and the techniques taught for identifying the appropriate Six Sigma tools for any operational process. The best part for me was gaining a deep understanding of the DMAIC methodology.
Lean Six Sigma Green Belt
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Mohammad Neyamul Hasan
19/12/2013
Senior Manager, Intertek
Excellent Presentation with Relevant Examples
Mr. Khatri’s presentation was outstanding, and the inclusion of numerous relevant examples made the session engaging and highly effective.
Lean Six Sigma Green Belt
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Monika Kundra
19/12/2013
Senior Manager, Intertek
Engaging and Practical Training Program
The program was conducted in a highly interesting manner, keeping the entire team engaged and participative. We gained valuable insights into the practical application of various concepts.
Lean Six Sigma Green Belt
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Megha Kulwal
19/12/2013
Executive, Intertek
Complex Concepts Made Easy
Despite covering many complex concepts, the trainer made them easy to understand through clear delivery and practical examples, making the learning experience smooth and effective.
Lean Six Sigma Green Belt
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Ajay Kumar Agarwal
19/12/2013
Financial Controller, Intertek
Practical and Industry-Relevant Training
All concepts were reinforced with practical examples, most of which were highly relevant to our industry. The trainer effectively demonstrated that Six Sigma principles are practical and applicable, not just management jargon.
Lean Six Sigma Green Belt
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Amit Mehrotra
05/12/2013
DGM, Airtel
Building Six Sigma Experts
Benchmark is truly shaping Six Sigma experts. Their efforts in fostering a strong social and professional community are commendable—keep up the great work!
Lean Practitioner and Lean Guide