Your cart is currently empty!
Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
-
vijay gonsalves
25/01/2026
Sr.Team Leader, Allstate India
Consultant Mindset with Business Value Focus
The rationale for using the title Consultant is well aligned with the role we will take on after completing the MBB and this course. The content was clear, well structured, and easy to understand, especially the coverage of financial metrics and operational measures such as Throughput (T), Operating Expense (OE), Inventory (I), Profit, ROI, and Cash Flow.
The explanation of the seven rules for checking the Current Reality Tree (CRT) was particularly effective, supported by relevant and practical exercises that strengthened conceptual clarity.
A key highlight for me was the Business Value Calculator. I am excited to apply it within my company and department, as it will directly enhance my ability to evaluate and communicate business impact. This course will significantly benefit my role and strengthen my consulting-oriented approach. Thank you for an excellent learning experience.
Business Value Analyst
-
Relatable and Future-Ready Learning
This course helped me gain a fresh perspective on my current projects and showed me how they can be approached in new and more effective ways. It will also be very useful for my future work. The sessions were well paced, and the explanations were highly relatable, making the concepts easy to understand and apply in real situations.
Business Modelling Expert
-
Practical and insightful learning experience
The Lean Six Sigma Green Belt course was well structured and aligned with managerial decision-making. It provided practical tools and a data-driven approach to process improvement, enabling better problem-solving, efficiency optimization, and informed leadership in organizational initiatives.
Lean Six Sigma Green Belt
-
Clear and Effective Explanation
The session was very good, with clear and easy-to-follow explanations. The concepts were well presented, making the learning experience smooth and effective.
Lean Six Sigma Green Belt
-
Industry-Relevant and Easy to Understand
The course content is well aligned with current business requirements and reflects real-world relevance. It is presented in a clear and simple manner, making it easy to understand even for a layperson. Overall, the program is excellent in both quality and practical applicability.
Lean Six Sigma Green Belt
-
Engaging and Impactful Session
The session was great and highly engaging. The content was delivered clearly and effectively, making the learning experience both enjoyable and valuable.
Business Value Analyst
-
Effective Business Value Analytics Course
The BVA course was well designed and provided clear insights into linking operational performance with business value. The concepts were practical, easy to understand, and highly relevant for making data-driven decisions and strengthening analytical thinking in real business scenarios.
Business Value Analyst
-
Converting Operating Measures to Financial Measures
The Business Value Analysis workshop delivered practical, actionable content through collaborative team interactions and live market examples. Participants learned to transform operating metrics into financial measures using specialized business calculators—a particularly valuable skill. The curriculum included immediately implementable strategies for profile development, ROI calculation, and cash flow analysis. The workshop’s strength was its focus on real-world applications rather than theoretical concepts.
Business Value Analyst