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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Strong Foundation in BVA and Finance
The course provides valuable insight into Business Value Analytics (BVA), company financial metrics, the language of finance, and the Theory of Constraints. These topics are well integrated and clearly explained, helping build a strong foundation in financial thinking and analytical decision-making for business improvement initiatives.
Business Value Analyst
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Ideal Course for Operational Excellence
The LSSGB course from Benchmark Institute is highly recommended for professionals seeking to enhance and elevate their Operational Excellence capabilities. It is thoughtfully designed for mid to senior-level professionals who aspire to make a meaningful impact in the field of continuous improvement and successfully transition their careers toward structured problem-solving and performance excellence.
Lean Six Sigma Green Belt
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Highly Valuable Online Learning Experience
I learned many new models, concepts, and methods through this well-structured online session. The training was highly useful and contributed significantly to my career growth. Benchmark delivered one of the best online learning experiences, making complex topics easy to understand and apply effectively.
Lean Six Sigma Green Belt
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Relevant and Impactful BVA Learning
The BVA course is highly relevant to the evolving role of a Master Black Belt. The instructions, training materials, and practical exercises were extremely helpful in strengthening understanding and enhancing the business analyst role. The structured approach and hands-on learning made the concepts easy to grasp and directly applicable, adding strong value to professional growth and decision-making capability.
Business Value Analyst
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Clear and Easy Learning Experience
The content was easy to follow and explained in a simple, well-structured manner. The clear presentation made complex concepts more approachable and ensured smooth understanding throughout the learning process.
Lean Practitioner and Lean Guide (Self Paced)
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vijay gonsalves
25/01/2026
Sr.Team Leader, Allstate India
Consultant Mindset with Business Value Focus
The rationale for using the title Consultant is well aligned with the role we will take on after completing the MBB and this course. The content was clear, well structured, and easy to understand, especially the coverage of financial metrics and operational measures such as Throughput (T), Operating Expense (OE), Inventory (I), Profit, ROI, and Cash Flow.
The explanation of the seven rules for checking the Current Reality Tree (CRT) was particularly effective, supported by relevant and practical exercises that strengthened conceptual clarity.
A key highlight for me was the Business Value Calculator. I am excited to apply it within my company and department, as it will directly enhance my ability to evaluate and communicate business impact. This course will significantly benefit my role and strengthen my consulting-oriented approach. Thank you for an excellent learning experience.
Business Value Analyst
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Relatable and Future-Ready Learning
This course helped me gain a fresh perspective on my current projects and showed me how they can be approached in new and more effective ways. It will also be very useful for my future work. The sessions were well paced, and the explanations were highly relatable, making the concepts easy to understand and apply in real situations.
Business Modelling Expert
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Practical and insightful learning experience
The Lean Six Sigma Green Belt course was well structured and aligned with managerial decision-making. It provided practical tools and a data-driven approach to process improvement, enabling better problem-solving, efficiency optimization, and informed leadership in organizational initiatives.
Lean Six Sigma Green Belt