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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Ravindra N Bharadwaj
20/05/2018
Director, Schneider Electric
Beneficial Focus on DOE with Simple, Relevant Examples
“The focus on DOE was very beneficial. The examples given by the instructor were simple and relevant to our day-to-day life.”
Lean Six Sigma Black Belt
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GJ.MAHAALAKSHUMI
20/05/2018
ASSISTANT MANAGER, Tata Boeing Aerospace Limited
Real-Life Examples Made Concepts Easy to Understand
“The real-life examples given by trainer helped to understand and remember the concepts. This excellent training with real-time examples made understanding the concepts very easy.”
Lean Six Sigma Black Belt
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Cecil George
20/05/2018
Quality Analyst, Hewlett Packard
Trainer Simplified Complex Topics Effectively
“The trainer was able to give good examples for each concept to make it understandable for us. His ability to explain complex topics simply was very helpful.”
Lean Six Sigma Black Belt
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Bhavin Prajapati
06/05/2018
Senior Executive, Concord Biotech Limited
Beneficial Root Cause Analysis and Problem-Solving Aspects
“The root cause analysis and problem-solving aspects were very beneficial.”
Lean Six Sigma Green Belt
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Hamir Bakutra
06/05/2018
Manager, Torrent Pharmaceuticals Limited
Trainer explained complex topics with ease
“The subject knowledge of the trainer was impressive. The trainer explained complex content with ease and in a simplified way, correlating subjects to real-life examples. It was a very good interactive training.”
Lean Six Sigma Green Belt
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SUNIL MOHAN PARSEKAR
06/05/2018
OPERATIONS HEAD, Grovalue Insurance Brokers Private Limited
Interactive Sessions with Helpful Daily Routine Examples
“The sessions were interactive, and the sample examples taken from our daily office routine were very helpful.”
Lean Six Sigma Green Belt
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Preyas Prajapati
06/05/2018
Software Quality Engineer, iBase-t Software
Excellent Course Flow; Well-Structured Program
“The flow of the course was excellent. It’s a very well-structured program.”
Lean Six Sigma Green Belt
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SAURABHKUMAR VINODCHANDRA JOSHI
06/05/2018
MANAGER, Transpares Limited
Well-suited course; DMAIC approach appreciated
“The entire course was well-suited for study. I liked the DMAIC approach for solving various problems.”
Lean Six Sigma Green Belt