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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Jyotsna Mukherjee
22/04/2018
Senior Associate, EXL Global
Easy-to-Understand Examples Made Training Approachable
“The examples used during the training were very easy to understand, making the sessions very approachable. The trainer’s ability to make the training engaging was impressive.”
Lean Six Sigma Black Belt
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KAPIL MOHAN SHARMA
22/04/2018
BUSINESS ANALYST (INDIA GLOBAL OPERATIONS), Fareportal
Outstanding Trainer Mr. Khatri Kept People Engaged with Practical Examples
“The trainer’s knowledge and the quality of keeping the people on track with practical examples from daily and professional life were outstanding. Training given by Mr. Khatri is the ultimate in terms of all three levels: basic, practical, and technical.”
Lean Six Sigma Black Belt
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Nida Mattu
22/04/2018
Financial Crime Analyst, Wells Fargo
Relatable examples inspired process improvement ideas
“The relatable examples provided by the instructor gave wings to my ideas. The tools I learned during this training will help me execute process improvement ideas in my team, giving my career a much-needed push in these competitive times.”
Lean Six Sigma Green Belt
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Mohit Das
22/04/2018
Manager, Cognizant
Interactive Training with Hands-On Exercises
“The training was very interactive, with lots of questions given by the instructor for clarity of concepts. It was a very good experience, well-organized, and conducted with a lot of hands-on exercises that made it very interesting.”
Lean Six Sigma Green Belt
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Parbina Tamang
22/04/2018
Financial Crime Analyst, Wells Fargo
Helpful examples and explanations
“The examples and their explanation were very helpful.”
Lean Six Sigma Green Belt
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Prashanth D
22/04/2018
Team Leader, ANZ Limited
Presenter’s Examples Were More Realistic
“The examples given by the presenter were more realistic.”
Lean Six Sigma Green Belt
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Puneet Mohan Vohra
22/04/2018
Assistant Manager, Sonalika International tractors limited
Daily Life Examples Made Learning Fun and Effective
“The daily life examples given by the trainer to understand the concept of tools were very effective. The way of teaching statistical and Six Sigma tools was very effective, and I had never expected that learning them would be so much fun.”
Lean Six Sigma Black Belt
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Arya S Nair
22/04/2018
Deputy Manager, Strides Shasun Limited
Fantastic Sessions with Engaging Trainer and Humor
“The classroom sessions were fantastic. The trainer’s skill in keeping participants engaged and his sense of humor made the sessions enjoyable.”
Lean Six Sigma Green Belt