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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Joy Bhowmick
17/07/2019
3D Map Modeler I, Here Technologies
Fun, Informative Lean Methodologies Training
“The training on Lean methodologies like VSM and RPN was fun, interactive, and very informative.”
Lean Practitioner and Lean Guide
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Dhruba Jyoti Bora
17/07/2019
Project Leader, Here Technologies
Extensive Knowledge on Lean Principles
“The course provided extensive knowledge about Lean principles and how to implement them in our team effectively.”
Lean Practitioner and Lean Guide
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Pranav G Nanekar
17/07/2019
Spatial Data Specialist II, Here Technologies
In-Depth Knowledge on Tackling Work Situations
“New concepts to tackle situations at work were covered with in-depth knowledge provided by the trainer.”
Lean Practitioner and Lean Guide
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Dhruba Jyoti Bora
17/07/2019
Project Leader, Here Technologies
Comprehensive Lean Studies Training
“I was amazed at the depth of knowledge shared during the Benchmark 6 Sigma training on Lean studies—it was comprehensive!”
Lean Practitioner and Lean Guide
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Nishita A Salian
17/07/2019
Spatial Data Specialist II, Here Technologies
Practical Applications of Lean Concepts Deepened Understanding
“Practical applications of Lean concepts were illustrated with examples and case studies that deepened my understanding.”
Lean Practitioner and Lean Guide
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Amey Patil
17/07/2019
Sr.Spatial Data Specialist, Here Technologies
Lean Six Sigma in Projects Explained
“Understanding Lean Six Sigma’s application in projects was facilitated through content, examples, and practical exercises.”
Lean Practitioner and Lean Guide
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Anish Nair
17/07/2019
Sr Annotator, Here Technologies
Better Understanding of Waste Types Through Interactive Sessions
“I gained a better understanding of the types of waste a company creates through interactive sessions that opened my eyes to potential issues.”
Lean Practitioner and Lean Guide
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Mohd Nuran N Khan
17/07/2019
Project Lead, Here Technologies
Lean Practitioner Course with VSM, FMEA, and Examples
“The course on Lean Practitioner & Lean Guide included VSM and FMEA with ample examples and relevant exercises after each topic.”
Lean Practitioner and Lean Guide