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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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SARUMATHI S
16/02/2020
Manager, Herbalife International India Private Limited
Helpful Real-Time Examples Simplified Concept Understanding
“The real-time usage examples were very helpful. Simple examples from the instructor made it easier to relate to and understand the concepts.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Giritharan Rengarajan
16/02/2020
Senior Manager, AGS Health
Excellent Black Belt instruction at Benchmark Institute.
“Kidambi Srinivasan taught all concepts very well and in an understandable manner. The process content was user-friendly, and the sample questions were helpful. Benchmark is an excellent institution for Black Belt certification and knowledge gaining.”
Lean Six Sigma Black Belt
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Anil Shetty
05/02/2020
Operations Manager, Willis Towers Watson
Systematic, well-delivered training ensured understanding
“The training was systematic and structural. It was delivered very well, ensuring a clear understanding of the material.”
Lean Six Sigma Black Belt
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Sheetal Vijay Vyavahare
05/02/2020
Assistant Manager, Willis Towers Watson
Well-organized training sequence enhanced learning efficiency
“The sequence of the training was very well-organized. The structured approach made learning more efficient and effective.”
Lean Six Sigma Black Belt
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Kamal Gopal Rawat
05/02/2020
Assistant Manager, Willis Towers Watson
Complete, clearly explained content beneficial for business
“The complete content and clearly explained concepts with sufficient workings were very beneficial. This course is a must-do and directly relates to our business requirements.”
Lean Six Sigma Black Belt
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Deepak Jayakar Shetty
05/02/2020
Team Supervisor, WTW Global Delivery and Solutions India Private Limited
Effective execution and engaging sessions
The execution and examples shared to relate the concepts to the topics were very effective. The trainer made the course interesting, and the trainer made the sessions lively and interactive.
Lean Six Sigma Black Belt
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Kunjal Panchal
05/02/2020
Business Support Team Supervisor, Willis Towers Watson
In-depth explanations ensured deep understanding
“The in-depth explanation and practice sessions were very helpful. The thorough approach ensured a deep understanding of the material.”
Lean Six Sigma Black Belt
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Viral Patre
05/02/2020
Team Leader, Willis Towers Watson
Facilitator made concept learning easier and clear
“The facilitator made concept learning much easier. The guidance provided was clear and helpful.”
Lean Six Sigma Black Belt