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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Tania Piplai
18/06/2019
Supervisor, GC
Useful Management Certification; Suggests Longer Course Duration
“Knowledge about management is useful certification for cooperative employees; course duration could be improved for better comprehension.”
Quality Certified Professional
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Avani Bajaj
18/06/2019
Senior Analytics Scientist, Gain Credit
Included Team Activities
“Team activities were present.”
Quality Certified Professional
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seema sharma ojha
18/06/2019
sup quality, Gain Credit
Interactive Session Tailored to Company’s Work
“The session was interactive and brief, with the instructor aware of the company’s work.”
Quality Certified Professional
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Saurabh Kumar
18/06/2019
Ánalytics scientist II, Gain Credit
Useful Management Knowledge for Project Evaluation
“Knowledge about management was useful for project evaluation.”
Quality Certified Professional
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Hemant Pradhan
18/06/2019
Lead, Gain Credit
The trainer Conducted Interactive Sessions Brilliantly
“Interactive sessions and team activities were well conducted by the trainer; he did a brilliant job.”
Quality Certified Professional
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Gaurav Pandey
18/06/2019
Devops Engg., Gain Credit
Effective Teamwork and Communication Fostered
“Team presentations and teamwork were approached effectively, fostering two-way communication between trainer and trainees.”
Quality Certified Professional
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Naveen Maan
18/06/2019
Operations Engineer I, Gain Credit
Beneficial Real-Life Examples
“Real-life examples were beneficial.”
Quality Certified Professional
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Abhishek
18/06/2019
Operation Engineer I, Gain Credit
Real-World Examples Made Concepts Understandable
“Providing real-world examples to help understand concepts and tools was effective.”
Quality Certified Professional