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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Gaurav Pandey
18/06/2019
Devops Engg., Gain Credit
Effective Teamwork and Communication Fostered
“Team presentations and teamwork were approached effectively, fostering two-way communication between trainer and trainees.”
Quality Certified Professional
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Naveen Maan
18/06/2019
Operations Engineer I, Gain Credit
Beneficial Real-Life Examples
“Real-life examples were beneficial.”
Quality Certified Professional
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Abhishek
18/06/2019
Operation Engineer I, Gain Credit
Real-World Examples Made Concepts Understandable
“Providing real-world examples to help understand concepts and tools was effective.”
Quality Certified Professional
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Anurag Prabhakar
18/06/2019
Anlayst, Gain Credit
Quiz Served as Good Quality Control Starter
“The quiz was a good starter course for the quality control process.”
Quality Certified Professional
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Kumar Suraj
18/06/2019
Analytics Scientists 2.2, Gain Credit
Crisp Training Simplified by the trainer’s Approach
“The training was crisp, to the point, and informative; the trainer kept it simple without jargon, aiding our learning process.”
Quality Certified Professional
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Raj Bahadur Singh
18/06/2019
Senior system administrator, Gain Credit
Interactive, Engaging, and Well-Organized Course
“The course was very interactive and engaging, well organized overall.”
Quality Certified Professional
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Rakesh Kumar Poonia
18/06/2019
Analytics Scientist, Gain Credit
Mistake-Proofing Techniques Helpful at Work
“Avoiding waste and mistake-proofing techniques will be very helpful in my work environment.”
Quality Certified Professional
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Swati Malhotra
16/06/2019
Assistant Vice President, State Bank of India
Helpful Material, Training, and Examples Provided
“The material, training, and examples used were very helpful. They provided a comprehensive understanding of the concepts and their practical applications.”
Lean Six Sigma Black Belt