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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Joana de Lucas
04/10/2019
Google
Excellent Facilitation of New Techniques with Relevant Examples
“The facilitator did an excellent job explaining new techniques for process improvement and providing relevant examples for all content.”
Lean Six Sigma Green Belt
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Adit Dabral
04/10/2019
Google
Learning Prioritization with Relevant Use Cases for Scalable Solutions
“We learned how to prioritize with limited or overloaded data points while planning scalable solutions for multiple regions with different nuances; the use cases discussed were extremely relevant.”
Lean Six Sigma Green Belt
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Lina Ciuplyte
04/10/2019
Google
Shared Ideas on Managing Projects and Coping with Ambiguity Improved Planning
“Ideas on coping with ambiguity and managing projects efficiently at scale were shared, including the DMAIC model, mistake-proofing, and graphical visualization, which can significantly improve our planning practices.”
Lean Six Sigma Green Belt
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Maanvee Malhotra
04/10/2019
Google
Tools and Examples Aided Effective Work in Ambiguity
“Tools and examples discussed helped us understand how to work effectively in ambiguity.”
Lean Six Sigma Green Belt
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Engaging, Clear, and Participant-Centric
The trainer demonstrated a strong focus on participants’ understanding, making the session both engaging and impactful. The interactive methodology, relatable examples, and clear, simplified delivery significantly enhanced the learning experience.
Lean Six Sigma Green Belt
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Effective Digital Teaching Approach
The trainer effectively utilized the digital interface to enhance subject delivery, making the learning process more engaging and accessible for participants.
Lean Six Sigma Green Belt
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Ashish Mulajker
04/10/2019
Google
Improved Understanding of Tools with Practical Examples for Better ROI
“My understanding of tools and methods to improve existing processes has improved; practical examples and structured frameworks will help focus on critical topics like predictive operations for better ROI in daily operations.”
Lean Six Sigma Green Belt
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Yash Andavilli
04/10/2019
Google
Coverage of Business Excellence Techniques for Effective Problem Solving
“Various business excellence techniques were covered, focusing on tools and methodologies to solve problems effectively.”
Lean Six Sigma Green Belt