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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Clear Methodology and Quality Material
The teaching methodology was well-structured and effective. The course material was comprehensive, yet easy to understand, enhancing overall learning.
Lean Six Sigma Green Belt
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Excellent Training with Clear Guidance
The training was outstanding. The facilitator did a fantastic job explaining every concept and reinforcing them with relevant, easy-to-understand examples.
LSS Yellow Belt/ Problem Solving
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Bharath Ujjini C N
04/10/2019
DGM Manufacturing, Roquette India
Transformative and Empowering Training
Benchmark Six Sigma Black Belt training is truly transformative—it broadens perspective, builds a confident problem-solving mindset, and aligns participants with process and organizational goals. It stands out as the best training experience I’ve had.
Lean Six Sigma Green Belt
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Valuable Business Excellence Techniques
I truly appreciated the wide range of Business Excellence techniques covered in this program. They added great value and offered practical insights for driving continuous improvement.
LSS Yellow Belt/ Problem Solving
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Joana de Lucas
04/10/2019
Google
Excellent Facilitation of New Techniques with Relevant Examples
“The facilitator did an excellent job explaining new techniques for process improvement and providing relevant examples for all content.”
Lean Six Sigma Green Belt
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Adit Dabral
04/10/2019
Google
Learning Prioritization with Relevant Use Cases for Scalable Solutions
“We learned how to prioritize with limited or overloaded data points while planning scalable solutions for multiple regions with different nuances; the use cases discussed were extremely relevant.”
Lean Six Sigma Green Belt
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Lina Ciuplyte
04/10/2019
Google
Shared Ideas on Managing Projects and Coping with Ambiguity Improved Planning
“Ideas on coping with ambiguity and managing projects efficiently at scale were shared, including the DMAIC model, mistake-proofing, and graphical visualization, which can significantly improve our planning practices.”
Lean Six Sigma Green Belt
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Maanvee Malhotra
04/10/2019
Google
Tools and Examples Aided Effective Work in Ambiguity
“Tools and examples discussed helped us understand how to work effectively in ambiguity.”
Lean Six Sigma Green Belt