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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Enriching Training Provided New Learning
“It was a great experience with a lot of new things learned. Thank you to Mayank and Benchmark for providing such an enriching training program!”
Lean Six Sigma Green Belt
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Descriptive and Good Training
“The training was very descriptive and good.”
Lean Six Sigma Green Belt
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Excellent Training; Enjoyed and Learned
“The training session was excellent. I enjoyed it thoroughly, gaining valuable knowledge and skills that I can apply in my professional life.”
Lean Six Sigma Green Belt
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Effective Training for All Backgrounds
“The training was really great, and the explanation was easy to understand. Coming from a non-operations background, I was able to keep up well, ensuring that everyone could follow along regardless of their prior experience.”
Lean Six Sigma Green Belt
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Good VSM Examples; Lean Concepts Clearly Explained
“Learning had good VSM examples for both the Manufacturing and Services. All lean concepts were clearly explained in detail. This will help me to apply them in my projects.”
Lean Practitioner and Lean Guide
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Akta Kapadia Mokashi
29/07/2021
Associate Director, Willis Towers Watson
Well-structured Hosin Kanri course with hands-on case studies
“The Hosin Kanri course is very well structured and clearly reflects the rich experience of the coach ! The number of days , day wise agenda , reference material and thd overall pace is quite good and provides time to think throught the concepts very well. The best part of the training is the case study which provides a good hands on experience of the Hosin Kanri approach. In addition it also brings out ideas on how to practically use the entire methodology “
Hoshin Kanri Practitioner
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Useful Training on Lean Concepts Applicable to Manufacturing and Services
“This Training is very useful and I learned various Lean concepts which can be applied practically in the Manufacturing and Service sectors.”
Lean Practitioner and Lean Guide
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Lean Training: Comprehensive, Practical, Value-Driven Guidance
“All the tools and methods are covered in detail, with lots of practical examples. It is a great lean training session, which will definitely help to drive value to add a project.”
Lean Practitioner and Lean Guide