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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Very Well-Structured Course Content Delivery
“The course is very well structured. The content delivery is the one which is very unique in BSS programs, having been part of both GB & BB programs.”
Lean Six Sigma Black Belt
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Great Course with Enjoyable Presentation Style
“Thank you for a great course. The presentation style was great, with many opportunities to ask questions and discuss real-life examples. It was very enjoyable and informative, providing a comprehensive learning experience.”
Lean Six Sigma Green Belt
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Useful Training on Lean Concepts Applicable to Manufacturing and Services
“This Training is very useful and I learned various Lean concepts which can be applied practically in the Manufacturing and Service sectors.”
Lean Practitioner and Lean Guide
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Lean Training: Comprehensive, Practical, Value-Driven Guidance
“All the tools and methods are covered in detail, with lots of practical examples. It is a great lean training session, which will definitely help to drive value to add a project.”
Lean Practitioner and Lean Guide
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Session Refreshed Lean Principles with Practical Implementation and Simulations
“The session helped refresh the lean principles & tools and helped understanding practical implementation in a manufacturing and service industry set-up. Classroom exercises and simulations helped harness theoretical learning and built confidence in putting them to use. Time and efforts well spent. Thank you.”
Lean Practitioner and Lean Guide
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Good VSM Examples; Lean Concepts Clearly Explained
“Learning had good VSM examples for both the Manufacturing and Services. All lean concepts were clearly explained in detail. This will help me to apply them in my projects.”
Lean Practitioner and Lean Guide
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Akta Kapadia Mokashi
29/07/2021
Associate Director, Willis Towers Watson
Well-structured Hosin Kanri course with hands-on case studies
“The Hosin Kanri course is very well structured and clearly reflects the rich experience of the coach ! The number of days , day wise agenda , reference material and thd overall pace is quite good and provides time to think throught the concepts very well. The best part of the training is the case study which provides a good hands on experience of the Hosin Kanri approach. In addition it also brings out ideas on how to practically use the entire methodology “
Hoshin Kanri Practitioner
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Excellent Mentors and Comprehensive Theoretical and Practical Content
“The course provides excellent mentors and comprehensive literature covering both theoretical and practical aspects.”
Lean Six Sigma Black Belt