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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Informative and Interactive Lean Six Sigma Course
“The Lean Six Sigma Green Belt course was pacey, informative, taxing, interactive, and all the things in between. The balance of content and engagement made the sessions highly beneficial.”
Lean Six Sigma Green Belt
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Training Facilitated Easy Concept Comprehension
“Training was excellent and helped me to understand the concepts easily. The clarity of explanations was outstanding.”
Lean Six Sigma Green Belt
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Simple Teaching, Cooperative Team, Enjoyable Sessions
“The teaching way is very simple, and the team is very cooperative. The supportive learning environment made the sessions enjoyable.”
Business Excellence Master Black Belt
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Transformed into data-driven decision-maker
“Benchmark Six Sigma transformed me into a data-driven decision-maker. The course has significantly improved my analytical skills and decision-making process.”
Lean Six Sigma Black Belt
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The trainer’s Training: Informative and Engaging.
“Excellent training provided by the trainer. The sessions were highly informative and engaging.”
Lean Six Sigma Green Belt
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Dmitry Maev
24/12/2023
Agile Project Manager, Sberbank
Detailed AHP Training with Practical Exercises Appreciated
“Thanks for the detailed AHP training! A lot of practical exercises and features of the AHP application.”
AHP Practitioner
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Transformative Black Belt program; enhanced problem-solving
“I recently completed the Black Belt Lean Six Sigma program, and I must say, it was a truly transformative experience. The depth and breadth of knowledge imparted in this course were exceptional. Mayank demonstrated profound expertise in Lean Six Sigma methodologies, effectively blending theoretical knowledge with practical, real-world applications. What impressed me the most was the focus on not just learning the tools and techniques but also understanding the underlying principles and philosophy of Lean Six Sigma. This holistic approach has significantly enhanced my problem-solving skills and given me a powerful toolkit to drive efficiency and quality improvements in my organization.”
Lean Six Sigma Black Belt
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Amazing training; storytelling teaching made concepts clear
“The training was amazing. I was very new to these concepts and past learnings. I got to know more in-depth insights and knowledge. These things excite me, and Minitab is really wonderful. I want to learn more about them and their application in the real world. I will go ahead with the Black Belt soon. Mayank is an awesome trainer, as his way of teaching by storytelling is spectacular and easily understandable, on-point doubt clarification, but he is too formal, though. He should add some fun and engagement activities, and exercises should be added to the course material so that all can have a group discussion.”
Lean Six Sigma Green Belt