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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Learned effective Lean tools for process improvement
“Learned various powerful Lean tools for effective process improvement and waste elimination especially the journey from current VSM to future VSM.”
Lean Practitioner and Lean Guide
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Valuable Insights from Practical Learning
“It was a very good learning experience, providing valuable insights into various tools and techniques. The practical applications and in-depth explanations made the session highly beneficial.”
Lean Practitioner and Lean Guide
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Ankur Sarkar
07/08/2023
Associate Director, UnitedHealth Group
Comprehensive MBB program with engaging sessions
Comprehensive Content. The entire MBB program was designed to include comprehensive content from both sides of the Lean Six Sigma and Digital Transformation world. VK with all his experience made the program delivered in a well-structured manner and was able to effectively convey complex concepts incl. real-world examples, making the sessions very engaging.
Business Excellence Master Black Belt
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Pradeep Shukla
07/08/2023
Manager, Bunge
One of the Best MBB Trainings Attended
One of the best MBB training. Thank you for a great course. Great presentation style with lots of opportunities to ask questions and talk about real-life examples which all made for a really enjoyable and informative course. This has more than met my expectations. A wonderfully practical course and a Great trainer!
Business Excellence Master Black Belt
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Good Training; Suggests More Time for Doubt Clarification
“Training was good and the trainer had good knowledge. However, the duration should have been a bit more for doubts clarification, perhaps 30 minutes.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Concepts easily explained; impressive content clarity
“My experience was very good; concepts were very easily explained. The clarity of the content was impressive.”
Lean Six Sigma Green Belt
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Jahnavi Alladi
06/08/2023
Vendor Governance Analyst, SS&C Intralinks
Insightful Training Sessions Provided Valuable Knowledge
“Training was very insightful. The sessions provided valuable knowledge.”
Lean Six Sigma Green Belt
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Beautifully Designed Program Builds Business Capabilities
“Program that builds the business capabilities. Beautifully designed program, this provides a great learning path for Business Excellence professionals to build strong business-enabling capabilities in the organization. Business Value Analyst framework, Creativity and innovation practitioner competency, and Business Modelling expert are three powerful competencies supported with the rest of the other competencies.”
Business Excellence Master Black Belt