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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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RakeshKumar Ragho Singh
27/09/2024
Pernod Ricard India
Hoshin Kanri Workshop Emphasized Team Engagement
“Insights from the Hoshin Kanri workshop emphasized team engagement as a key component of successful deployment.”
Hoshin Kanri Practitioner
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Somedeb Santra
26/09/2024
Pernod Ricard India
X Matrix Framework Clarified Strategy Execution
“I gained better clarity on strategy execution through the use of the X Matrix framework.”
Hoshin Kanri Practitioner
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Biki Borah
26/09/2024
Pernod Ricard India
Learned Concepts Aid Effective Strategy Deployment
“The concepts learned will help us deploy strategies effectively within our organization.”
Hoshin Kanri Practitioner
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Susmit Pal
26/09/2024
Pernod Ricard India
Aligned Goals with Actionables Using X-Matrix and FRT/CRT
“I learned how to align our goals with actionable activities to foster cross-functional collaboration and drive organizational success using X-Matrix, FRT, and CRT knowledge.”
Hoshin Kanri Practitioner
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Sameer Mahebub Inamdar
26/09/2024
Pernod Ricard India
Executing Strategy with FRT/CRT Methods and Injections
“The course taught us how to execute strategy into reality with selected injections based on FRT/CRT methodologies, drilling down into sub-goals and actionable items.”
Hoshin Kanri Practitioner
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Amit Kapadia
25/09/2024
Pernod Ricard India
Systematic Problem-Solving Approach Demonstrated
“The systematic approach to problem-solving was demonstrated effectively; we will be able to apply this in our own demos.”
Hoshin Kanri Practitioner
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Uday Pandey
25/09/2024
Pernod Ricard India
Three-Year Strategy Execution with X Matrix Facilitated
“The execution of a three-year strategy for our organization was facilitated through an X Matrix exercise.”
Hoshin Kanri Practitioner
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Rugada Siva Shankar
25/09/2024
Pernod Ricard India
Practical Learning Enhanced Strategy Creation Skills
“I learned about strategy creation for achieving goals through practical learning experiences provided during the course.”
Hoshin Kanri Practitioner