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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Koushum Priya Bissessur
Client Manager, MauBank
Flow Charts Helped Understand the Process
“The design of flow charts was helpful in understanding the process.”
Lean Six Sigma Green Belt
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Syed M Jaffar
Compliance Manager, Amazon
Effective Training with Skilled, Engaging Trainer.
“It was a very good training and worth the six days. The trainer had good control over the subject, very structured and could explain the concepts with ease/examples. Would recommend the training to the rest of my peers too.”
Lean Six Sigma Black Belt
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Yoovraaj Ashil Gunness
Relationship Manager, MauBank
Evidence-Based Approach Effective in Application
“The evidence-based approach was very effective in understanding and application.”
Lean Six Sigma Green Belt
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Siddharth Jain
Student, MDI Gurgaon
Very Good Course for Understanding Lean Concepts
“Very good course to understand the concepts of lean, especially for operations people.”
Lean Six Sigma Green Belt
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Aparna MS
Service Delivery Leader, American Express
Course Simplified with Industry Examples
“The course materials included examples from multiple industries, which made complex ideas easier to understand and apply. The trainer’s ability to connect theory with practical examples made the course material extremely accessible.”
Lean Six Sigma Green Belt
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Anup Dujari
Student, Amity Business School
Most Productive Days in MBA Experience
“This has been a great experience, in fact in my 2 years while doing MBA, these four days will stand out to be the most productive ones.”
Lean Six Sigma Green Belt
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KEVIN PETER
Student, Amrita School of Business
Effective Examples Enhance Engaging, Informative Classes.
“The examples used to explain the topics were perfectly chosen, making the classes extremely interesting and informative.”
Lean Six Sigma Green Belt