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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Anuj Ganatra
28/08/2019
Business Operations Analyst II, Here Technologies
Activities Linked to Best Practices
“Understanding how to implement this training in my current job role was aided by activities conducted by the trainer that connected best practices from other organizations to our office processes.”
Lean Practitioner and Lean Guide
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Paresh Pednekar
28/08/2019
Quality Specialist, Here Technologies
Lean Concepts Explained Clearly with Common Examples
“Concepts of Lean were explained using common examples that clarified understanding significantly—no confusion here!”
Lean Practitioner and Lean Guide
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Pooja Rumde
28/08/2019
Quality Specialist I, Here Technologies
Good Examples Facilitated Comprehension
“Learning methodologies of Lean involved good examples that facilitated comprehension throughout the course experience!”
Lean Practitioner and Lean Guide
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Daniel Fernandes
28/08/2019
Business Operation Analyst, Here Technologies
Basics of Lean Solidified Through Performance Metrics
“Understanding the basics of Lean through performance metrics helped solidify my foundational knowledge in this area.”
Lean Practitioner and Lean Guide
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Dibyashruti Goswami
28/08/2019
Sr Quality Specialist, Here Technologies
Smooth Training Made Lean Easy
“To understand basic lean practicing concepts, the flow of training was smooth and easy to grasp—highly recommend LPLG training!”
Lean Practitioner and Lean Guide
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Nikita Parkar
28/08/2019
Business Analyst Operations I, Here Technologies
Practical Workshops on Lean Principles
“Hands-on knowledge of lean principles was achieved through a practical approach that cascaded knowledge effectively during workshops!”
Lean Practitioner and Lean Guide
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Harish Krishna Acharya
28/08/2019
Business Operation Analyst II, Here Technologies
Effective Teaching of Lean Concepts for Process Improvement
“Continuous process improvement and waste reduction strategies were effectively taught using core Lean concepts.”
Lean Practitioner and Lean Guide
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Davinder Singh
28/08/2019
Quality Specialist I, Here Technologies
Knowledgeable Course on Lean Concepts with Practical Applications
“Understanding lean concepts and applying them in my current work role involved statistical concepts, exercises, and practical applications—thoroughly knowledgeable course!”
Lean Practitioner and Lean Guide