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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Davinder Singh
28/08/2019
Quality Specialist I, Here Technologies
Knowledgeable Course on Lean Concepts with Practical Applications
“Understanding lean concepts and applying them in my current work role involved statistical concepts, exercises, and practical applications—thoroughly knowledgeable course!”
Lean Practitioner and Lean Guide
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Sampriti Dasgupta
28/08/2019
Business Operations Analyst – I, Here Technologies
Increased Efficiency by Learning Lean Principles
“Learning about lean principles increased efficiency through comprehensive content provided throughout the training sessions!”
Lean Practitioner and Lean Guide
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Alfred R Bennett
28/08/2019
Quality Specialist II, Here Technologies
Engaging Training with Interactive Exercises on Lean Concepts
“The training on lean concepts involved engaging participants through interactive exercises—awesome training overall!”
Lean Practitioner and Lean Guide
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Sheetal Gauthaman
28/08/2019
Business Operations Analyst II, Here Technologies
Practical Sessions Illustrated Techniques
“Practical sessions like example of the boat helped illustrate lean techniques effectively during the course!”
Lean Practitioner and Lean Guide
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Pankaj Kadam
28/08/2019
Quality Specialist II, Here Technologies
Real-Life Examples Made Concepts Relatable
“Applicable lean concepts to my current profile were demonstrated through real-life examples solved in class discussions—very relatable!”
Lean Practitioner and Lean Guide
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Rayden D’souza
28/08/2019
Business Operations Analyst I, Here Technologies
Practical Exercises Reinforced Lean Concepts
“Knowledge about practical applications of Lean concepts was reinforced through realistic exercises that complemented theory.”
Lean Practitioner and Lean Guide
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ANUJ KUMAR FANDA
04/08/2019
Senior Manager, Sun Pharma
Clear and Concise Instruction Enhanced Learning
“The instruction given was clear and concise. The clarity of the explanations made learning more effective.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Purvi Gupta
04/08/2019
Analyst, Deloitte
Thorough and Intensive Course Curriculum
“The course curriculum was thorough and intensive. This comprehensive approach ensured a deep understanding of the subject matter.”
Lean Six Sigma Black Belt