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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Gagandeep Kaur
25/09/2019
Google
Relatable Concepts Influenced Existing Work Processes
“The concepts discussed were relatable to our current DM work streams, influencing our existing work processes.”
Lean Six Sigma Green Belt
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Priyamwada Singh
25/09/2019
Google
VK’s Excellent Session with Engaging Examples and DMAIC Introduction
“The trainer, VK, was excellent in conducting the session and engaging everyone. His use of Google terminology and day-to-day examples was impressive, introducing us to project management and the DMAIC principles.”
Lean Six Sigma Green Belt
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Sayan Dutta
25/09/2019
Google
Effective Illustration of Lean Frameworks and Productivity Tools
“Lean frameworks for business efficiencies, problem-solving tools, and concepts/tools for building productivity across organizations were effectively illustrated through various examples.”
Lean Six Sigma Green Belt
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PRANAV MEHTA
24/09/2019
Google
Apt Training with Trainer Relating to Our Processes and Providing Actionable Ideas
“The training was very apt, and the trainer was able to relate to some extent to our process, giving to some extent, actionable ideas”
Lean Six Sigma Green Belt
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Debanjan Bhattacharjee
28/08/2019
Business Operation Analyst I, Here Technologies
Great Experience Learning Lean Concepts Through Visual Representations
“Learning lean concepts and methods through display representations during the course made it a great experience overall!”
Lean Practitioner and Lean Guide
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Mohibul Ansari
28/08/2019
Quality Specialist I, Here Technologies
Applying Lean Daily Made Easier
“Gaining knowledge for applying Lean in daily work environments was made easier by the training’s clarity and structure.”
Lean Practitioner and Lean Guide
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Dwarkesh D. Patil
28/08/2019
Business Operations Analyst II, Here Technologies
Lean Concepts Clarified through Problem-Solving Exercises
“More knowledge about lean concepts was gained through problem-solving exercises that clarified doubts related to these concepts.”
Lean Practitioner and Lean Guide
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Amol Waychal
28/08/2019
Business Operations Analyst, Here Technologies
High Engagement Enhanced Understanding
“Engagement levels during training were high, with excellent examples enhancing understanding of lean principles.”
Lean Practitioner and Lean Guide