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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
Feedback Filters
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Sanjeev Kumar Ozha
27/09/2019
Sr. Manager, Hinduja Global
Useful Content and Examples Improved Understanding
“The content and examples provided were very useful. They helped in understanding the concepts better.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
AAYUSH GOEL
27/09/2019
MANAGER, KPMG
Outstanding Instructor and Well-Structured Material
“The instructor and course content were both outstanding. The well-structured material made learning comprehensive and enjoyable.”
Lean Six Sigma Black Belt
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Rakshit Arora
26/09/2019
Google
Client-First Approach Emphasized Importance of Defining Success Metrics
“A client-first approach in every problem-solving scenario highlighted how clearly defining success metrics can steer actions in the right direction.”
Lean Six Sigma Green Belt
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Harpreet Kaur
26/09/2019
Google
Impressive Breadth of LSS Coverage in Two-Day Training
“The breadth of coverage for Lean Six Sigma was impressive; it was nicely packed into two days of training.”
Lean Six Sigma Green Belt
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Richa Sharma
26/09/2019
Google
Clear and Concise Explanation of DMAIC Roadmap and LEAN Concepts
“I expected to learn about LEAN concepts and practical application scenarios in day-to-day work; I found the DMAIC roadmap particularly interesting, with each aspect explained clearly and concisely.”
Lean Six Sigma Green Belt
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Priyamwada Singh
25/09/2019
Google
VK’s Excellent Session with Engaging Examples and DMAIC Introduction
“The trainer, VK, was excellent in conducting the session and engaging everyone. His use of Google terminology and day-to-day examples was impressive, introducing us to project management and the DMAIC principles.”
Lean Six Sigma Green Belt
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Sayan Dutta
25/09/2019
Google
Effective Illustration of Lean Frameworks and Productivity Tools
“Lean frameworks for business efficiencies, problem-solving tools, and concepts/tools for building productivity across organizations were effectively illustrated through various examples.”
Lean Six Sigma Green Belt
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Ankita Malhotra
25/09/2019
Google
Examples Made Understanding of Prioritization and Efficiency Easier
“Various examples were shared, making it easier to understand prioritization and efficiencies in existing and new processes.”
Lean Six Sigma Green Belt