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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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B S CHANDRASHEKAR
Senior Engineer, Honeywell
Clear DEFINE and Measure Explanation Provided
“The explanation on the DEFINE and Measure aspects of the course was exceptionally clear and helpful.”
Lean Six Sigma Green Belt
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Santosh Chauhan
Operations Manager, Wipro
Comprehensive training covered all Green and some BB tools
“The training was elaborate enough to take us through all the tools and techniques which are involved in Green Belt, even some parts of BB were covered to give a better taste and understanding on the learning. It was easy to understand.”
Lean Six Sigma Green Belt
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Anil Kumar S
Business Escalations Manager, Hewlett Packard
Clear Explanations Provided Thoughtful Learning
“The trainer was very clear in explaining the concepts to the point providing adequate examples wherever required. A very good and thoughtful learning experience overall.”
Lean Six Sigma Green Belt
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Sarah Nalwalla
Group Manager, Quality, WNS Global Services
Detailed and logical course structure
“The course content was detailed and easy to follow. I found the structure of the lessons very logical and coherent.”
Lean Six Sigma Black Belt
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Nalin Gangani
Growth Manager, WorkAmp Spaces Private Limited
Project-based learning solidified real-world applications
“The project-based learning approach helped solidify the real-world application of the theories discussed.”
Lean Six Sigma Green Belt
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Avinash Mulayath
Hyatt
Commendable Structure; Gained Significant Knowledge
“The way the course was structured is commendable and highly beneficial. I feel like I have gained significant knowledge in Lean Six Sigma. Parag’s sessions were appreciable.”
Lean Six Sigma Green Belt
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VARADHARAJ G PILLAI
Technical Support Team Supervisor, WTW Global Delivery and Solutions India Private Limited
Helpful examples differentiated concepts effectively
“The examples used during the course were particularly helpful in understanding and differentiating the concepts discussed.”
Lean Six Sigma Green Belt
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Ashok Dorairajan
Finance Leader, IBM
Comprehensive Content Related to Work
“The content, teaching methodology, and examples provided were very comprehensive. They helped me relate the concepts to my work easily.”
Lean Six Sigma Black Belt