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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Moin Khan
Deputy Manager, Kotak Mahindra
Queries Handled Well; Interactive Learning
“The course adeptly handled all queries during presentations, making it a highly interactive experience where I could learn efficiently.”
Lean Six Sigma Green Belt
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Purushottam Tirumareddi
Research Scientist, Alembic Pharmaceuticals Limited
Course: Effective Real-Life Applications of Theoretical Statistics
“The course excelled in applying statistical processes to minimize errors. Although it was heavily theoretical, I found the techniques demonstrated with real-life examples to be an excellent way to learn.”
Lean Six Sigma Green Belt
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Pramila Tapole
Delivery Excellence Manager, L&T Infotech
Comprehensive Training with Real-Time Examples
“Overall training in terms of contents, delivery, examples has been comprehensive. Appreciate the trainer for his knowledge and explanation of the topics with real time examples.”
Lean Six Sigma Green Belt
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Raheel Shaikh
Customer Experience Quality Analyst, Allscripts
Engaging & Informative Training; Effective Conceptual Activities
“The training was very engaging, informative and throughout. It was a great experience. Activities helped clear concepts in a very effective way.”
Lean Six Sigma Green Belt
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Savio Dsouza
Asst Manager, Talent Transformation, Lifestyle International Private Limited
Good Content; Trainer Explained BB Concepts Well
“Good content, the trainer did a good job explaining the various BB concepts to us. Training delivery was well paced and trainer was mindful about our queries.”
Lean Six Sigma Black Belt
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Rima Balkrishna Revankar
Deputy Manager-Customer Service, Lodha Group of Companies
Practical Projects Clarified Lean and Six Sigma Concepts
“Gaining an understanding of Lean and Six Sigma methodologies was made practical through hands-on projects that clarified the concepts. The course materials, along with the CDs provided, complemented the interactive teaching style, which was appreciated by all participants.”
Lean Six Sigma Green Belt
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RITESH CHANDRA SHARMA
Sr. Engineer, Lucas-TVS Limited
Informative and Helpful Course Material Provided
“The course material provided was very informative and helpful.”
Lean Six Sigma Green Belt
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Fanny Mercy Ebenezer
Student, Madras University
Very Interactive and Thought-Provoking Sessions
“The entire sessions were very interactive and thought to provoke.This was one of the most interactive and lively course I have ever attended.”
Lean Six Sigma Green Belt