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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Banda Nagaraju
30/03/2012
Manager, Dr Reddys Labs
Engaging Data Analysis and FMEA Training
The concepts of data analysis, interpretation, and FMEA were taught in a highly engaging and easy-to-understand manner, making complex topics much more comprehensible.
Lean Six Sigma Green Belt
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Mahendra Prasad Shukla
30/03/2012
Assistant Manager – Operational Excellence, Dr Reddys Labs
Practical Green Belt Training with Real Impact
The entire session was filled with case studies and statistical tools, which were extremely helpful. After completing the Green Belt certification, I now understand how to apply these tools for my organization’s improvement and feel more confident in managing and executing improvement projects.
Lean Six Sigma Green Belt
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Chetan Ghotekar
14/03/2012
Upgrades Engineer, Control Components India
Transformative and Insightful Learning
This course provides a conceptual and data-driven analysis of existing process challenges, offering a clear understanding of each step involved. Six Sigma has truly changed the way I perceive and approach problems. Its principles are universally applicable and can be implemented in every aspect of our daily and professional lives.
Lean Six Sigma Green Belt
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Yanamandram Hari Krishna
14/03/2012
Industry Manager, Control Components India
A Valuable Refresher and Growth Enabler
The course was an excellent refresher on basic statistics that many of us had learned in school but rarely applied until now. It effectively bridges that gap by connecting statistical concepts to real-world business scenarios. I would highly recommend this course to all team leaders and managers, as it provides valuable insights to drive improvement and foster growth alongside the organization.
Lean Six Sigma Green Belt
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Vaibhav Maheshwari
14/03/2012
Senior Upgrade Engineer, Control Components India
Excellent Course Delivery and Engagement
I believe Benchmark has an outstanding approach to conducting the course within the given time frame. The trainer ensured that every participant stayed engaged and progressed together throughout the session, making the learning experience inclusive and impactful.
Lean Six Sigma Green Belt
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V N Hari Babu
14/03/2012
Application Manager, Control Components India
Highly Interactive and Clear Session
The session was very interactive, with clear explanations of the theoretical concepts. The facilitator was excellent, ensuring every topic was easy to understand and engaging throughout.
Lean Six Sigma Green Belt
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Naveen Hemadri
14/03/2012
Assistant Manager, Control Components India
Comprehensive and Supportive Learning Experience
The examples, application types, course content, and communication style were the best components of this course. The trainer was always available to provide help and guidance whenever needed, making the learning experience smooth and effective.
Lean Six Sigma Green Belt
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John Thaliath
14/03/2012
Global Legal Compliance Manager, Control Components India
Pocket MBA Experience
Short and crisp lectures made the learning engaging and impactful — truly a pocket MBA!
Lean Six Sigma Green Belt