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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Ajay Gupta
28/10/2012
Team Manager, JP Morgan Chase
Universally Valuable Six Sigma Course
This course adds value across industries and roles, providing practical knowledge and tools that are applicable regardless of sector or current profile.
Lean Six Sigma Green Belt
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K Mahesh Kumar
28/10/2012
Assistant Vice President – TSS, JP Morgan Chase
Practical Training with Valuable Tools
The practical questions and reading material were the highlights of the training. The hands-on use of Minitab was extremely helpful in understanding and applying the concepts effectively.
Lean Six Sigma Green Belt
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Narayan K G
28/10/2012
Assistant Vice President – Investment Banking, JP Morgan Chase
Well-Structured and Engaging Training
I appreciated the course structure and the trainer’s presentation style. The session included varied examples, making it easy to relate to and understand the topics effectively.
Lean Six Sigma Green Belt
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Bhagyashree Hosamane
15/04/2012
Payroll Lead, Syngenta
Simplifying Six Sigma with Practical Examples
The use of examples to explain concepts made everything very easy to understand. Benchmark effectively simplifies Six Sigma, making it accessible and practical for learners.
Lean Six Sigma Green Belt
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Jessie Phang
15/04/2012
HR Services Delivery Manager, Syngenta
Practical DMAIC-Focused Training
The most valuable aspect of the training was learning how to use DMAIC concepts to logically analyze problems and identify effective solutions.
Lean Six Sigma Green Belt
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Sunil Anthony D’Souza
15/04/2012
Payroll Service Delivery Manager, Syngenta
Excellent Material and Practical Delivery
The course featured excellent material and tools, and the trainer’s delivery was outstanding. He effectively linked relevant concepts to real processes within the company, enhancing practical understanding.
Lean Six Sigma Green Belt
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Sudhakar Reddy
15/04/2012
Production Strategy & Projects Manager, Syngenta
Friendly Trainer with Relevant Topics
The trainer provided clear explanations and maintained a friendly approach throughout. The topics covered were highly relevant to my role, making the training very useful.
Lean Six Sigma Green Belt
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Mahendra Prasad Shukla
30/03/2012
Assistant Manager – Operational Excellence, Dr Reddys Labs
Practical Green Belt Training with Real Impact
The entire session was filled with case studies and statistical tools, which were extremely helpful. After completing the Green Belt certification, I now understand how to apply these tools for my organization’s improvement and feel more confident in managing and executing improvement projects.
Lean Six Sigma Green Belt