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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Alok Kumar Raut
10/12/2017
Team Leader, Navigant
Effective Instructor Simplified Complex Topics
“The instructor, Suresh Jayaram, was very effective. His teaching style made complex topics easy to understand.”
Lean Six Sigma Black Belt
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Rohit Arora
10/12/2017
Senior Project Manager, Wells Fargo
Extensive, well-organized content with knowledgeable faculty
“The content coverage was extensive and well-organized. The knowledgeable faculty ensured that all topics were thoroughly covered.”
Lean Six Sigma Black Belt
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Neeraja Killi
10/12/2017
IT Project Manager, Neovia Logistics Services Limited.,
Knowledgeable Instructors Made Concepts Easy to Grasp
“The instructors, both VK and Suresh Jayaram, were very knowledgeable. The training course was crisp and easy to understand, perfect for grasping the gist of the concepts and applying them to real-life situations.”
Lean Six Sigma Black Belt
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Arthi Singh Rathore
10/12/2017
Director, Amazon
Lean Benchmark Six Sigma courses: Engaging and insightful.
“The detailed explanations provided by Suresh, especially relating to formulas, were very helpful. This perspective on why a chart or tool would analyze data in a particular manner was enlightening. This is my second run with Lean Benchmark Six Sigma, and every time I finish a course, I’m ready to try the next one. It’s a testament to how engaging their courses are and how interesting they make them.”
Lean Six Sigma Black Belt
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Shaunaq Singh
10/12/2017
AVP – Process Consultant, HSBC
Crisp, Concise Delivery Covered Topics
“The crisp and concise delivery within six days was very effective. The structured approach ensured that all important topics were covered efficiently.”
Lean Six Sigma Black Belt
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Amit Patni
10/12/2017
Manager, Airtel
Suresh Made Things Easy to Understand
“In the second part of the session, Suresh was at his best, making things easy to understand. The comprehensive training conducted by renowned experts was very beneficial.”
Lean Six Sigma Black Belt
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Sunil M. Bhat
10/12/2017
Consultant, HSBC
Simple Explanations Made Learning Fun
“The simplicity in explaining complex theories and topics made the learning process easy and fun. This approach was very engaging and understandable.”
Lean Six Sigma Black Belt
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JAGANMOHANRAO N
10/12/2017
Associate Director, Metricstream
Concepts Simplified by Hiding Statistical Complexities
“The training provided concepts in a simple form by hiding the complexities of statistics. This is one of the best training programs offered in the market.”
Lean Six Sigma Black Belt