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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Arya S Nair
22/04/2018
Deputy Manager, Strides Shasun Limited
Fantastic Sessions with Engaging Trainer and Humor
“The classroom sessions were fantastic. The trainer’s skill in keeping participants engaged and his sense of humor made the sessions enjoyable.”
Lean Six Sigma Green Belt
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Parbina Tamang
22/04/2018
Financial Crime Analyst, Wells Fargo
Helpful examples and explanations
“The examples and their explanation were very helpful.”
Lean Six Sigma Green Belt
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Rajeshwari Balaramaih Guptha
22/04/2018
Warehouse Associative, Schneider Electric India Private Limited
Relevant Examples by Instructor Were Well Understood
“All relevant examples given by the instructor were well understood.”
Lean Six Sigma Green Belt
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Venkatesh Chenniappan
22/04/2018
Product Specialist, Shilps Sciences Private Limited
Concepts Clearly Explained with Many Examples
“The concepts were clearly explained with a lot of examples. My comment may be displayed on the website.”
Lean Six Sigma Green Belt
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Pradeep Shastry N
22/04/2018
Opertaional Risk and Complaince, Wells Fargo
Excellent content and delivery for multiple areas
“The content and delivery were excellent. This course is great for project management, continuous improvement, risk and compliance management, and metric reporting.”
Lean Six Sigma Green Belt
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SUDHANSHU KUMAR TIWARI
22/04/2018
SENIOR PRODUCT MANAGER, Indiamart
Practical Examples Made Training Effective
“The examples given were very practical and realistic. This practical approach made the training highly effective and relatable.”
Lean Six Sigma Black Belt
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Rashmi Jayathirta
22/04/2018
System Analyst, Atos India
Instructor: Relatable examples, positive, responsive, enriching learning.
“The instructor was adept at giving examples from real life, making it easier to relate to the topics and content. His positive attitude and readiness to answer all our queries made the learning experience very enriching.”
Lean Six Sigma Green Belt
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Sachin Sureshpant Avinashe
22/04/2018
Assistant Manager, Aurangabad Electricals Limited
Analyze Phase: Extremely Beneficial for Progress.
“The Analyze Phase was particularly beneficial.”
Lean Six Sigma Green Belt