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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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VIJAY S
29/04/2018
Asst. Manager, Exela Technologies
Effective Approach
“The approach was effective.”
Lean Six Sigma Green Belt
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Ms.Kavitha.N
29/04/2018
Senior Manager – Training, Scope e-knowledge Private Limited
Clear Explanations and Timely Quizzes Ensured Understanding
“Clear explanations on available concepts with real examples and conducting quizzes at the right time ensured everyone understood the concepts well. Repeated explanations on queries were given without hesitation. The excellent faculty facilitated this learning process.”
Lean Six Sigma Green Belt
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Padmaja B
29/04/2018
Project Lead, Shriram Value Services
Statistical Concepts Explained with Practical Examples
“I appreciated the way statistical concepts were explained with practical examples. It made complex topics more understandable and relatable.”
Lean Six Sigma Green Belt
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Theresa Joel
22/04/2018
Assistant Vice President, Bank of America
Vishwadeep’s Effective Black Belt Training
“Vishwadeep has been very thorough with the concepts and has explained everything very well with great examples. The best part about the training was the practical usage of all concepts under the Black Belt training.”
Lean Six Sigma Black Belt
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SANJAY MITTAL
22/04/2018
Head Service Planning, Ricoh India Limited
Effective and Easy-to-Understand Methodology Used
“The methodology was very effective and easy to understand. With professionals from different organizations and different backgrounds, we learned various best practices from each other.”
Lean Six Sigma Black Belt
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Jayant Baid
22/04/2018
Assistant Manager, Strides Shasun Limited
Helpful Practical Examples Enabled Concept Application
“The practical examples given during the session were very helpful. They allowed us to apply the concepts practically.”
Lean Six Sigma Green Belt
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Sheetal Rana
22/04/2018
Asst Manager, EXL Global
Trainer’s Approach and Humor Made Training Lively and Effective
“The easy-to-approach attitude of the trainer, along with examples and humor, made the training lively and effective. The humour of the trainer made the training very lively.”
Lean Six Sigma Black Belt
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Karuna Ahuja
22/04/2018
Process Line Trainer, Intelenet Global Services
Comprehensive and Well-Organized Training Material
“The training material was comprehensive and well-organized. It provided a solid foundation for understanding the course content.”
Lean Six Sigma Black Belt