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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Nichenametla Gautam
08/06/2018
Assistant Professor & Consultant Biochemist, S R Medical College
Interactive Problem-Based Approach Clarified Concepts
“The interactive, problem-based approach made many concepts clear and easy to understand.”
Lean Six Sigma Green Belt
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Aishwarya S
08/06/2018
Process Manager, ICICI
Good Quizzes and Team Interactions
“The quizzes and interactions with the team were good.”
Lean Six Sigma Green Belt
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Anil Devaraj
08/06/2018
Deputy General Manager, Aurobindo Pharma Limited
Course Review: Effective for Process Improvement Professionals
“The delivery and course material were good. Benchmark is an apt program for manufacturing guys working on process improvement.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
M B Nithin
08/06/2018
Operations Manager, Bottle Lab Technologies Private Limited (SMARTQ)
Topics Driven Well with Continuous Team Interaction
“The way topics were driven to make us understand and the continuous activities that kept interaction between the team for understanding certain topics were excellent. The best way to learn the topics is by understanding the basics very well. Mr. Mehta made the foundation stronger and took us through the course very effectively, making us understand very easily.”
Lean Six Sigma Green Belt
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P Jnana Sagar
08/06/2018
Manager, IndusInd Bank Limited
Effective Content and Teaching Methodology
“The content and teaching methodology were very effective.”
Lean Six Sigma Green Belt
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Siddarth R
08/06/2018
Operations Manager, Bottle Lab Technologies Private Limited (SMARTQ)
Trainer Good at Subject with Humor and Communication
“The trainer is very good at the subject with a good sense of humor and communication skills.”
Lean Six Sigma Green Belt
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Shivkumar Samant
27/05/2018
Head – Service Infrastructure and Excellence, thyssenkrupp India Private Limited
Expert trainer; exhaustive, detailed material
“The trainer is an expert and very receptive to queries, giving sufficient time for the scope of topics to be covered. The exhaustive training material provided a lot of details, making the learning process thorough.”
Lean Six Sigma Black Belt
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Niti Vig
27/05/2018
Manager, IGT Solutions
Detailed Roadmap for Project Selection Provided
“The examples and Minitab exercises were very helpful in understanding the concepts. The practical approach made the training very effective.”
Lean Six Sigma Black Belt