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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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SAURABH
06/01/2019
Senior Manager Service Delivery, DHFL Pramerica Life Insurance Company Limited.
Insightful Examples Provided Practical Data Analysis
“The examples drawn to explain the usage of statistical tools to interpret data were very helpful. They provided practical insights into data analysis.”
Lean Six Sigma Black Belt
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Devesh Tewari
06/01/2019
Program Manager, Hewlett Packard
Effective Interactive Approach with Practical Examples
“The interactive approach and hands-on training were very effective. The practical examples and tools used during the courses were relevant and helped in better understanding.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Santosh Kumar Chaurasiya
06/01/2019
Manager, Aegis
Effective Training: Clear and Practical Examples
“The examples used during the training were very interesting and easy to understand. They helped illustrate the concepts clearly and practically.”
Lean Six Sigma Black Belt
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AJAY SHARMA
06/01/2019
HEAD QUALITY, Lucas-TVS Limited
Practical Examples Made Quality Tools Understandable
“The practical examples for understanding all quality tools were very useful. This hands-on approach made the learning experience very effective.”
Lean Six Sigma Black Belt
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Abhishek Chaudhary
06/01/2019
Innovation Head, Amber Enterprises India Limited
Effective Training Atmosphere by Mr. VK
“The atmosphere created by Mr. VK was the best part of the training. It was a great session for all of us, and we learned everything without much pressure.”
Lean Six Sigma Black Belt
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Sourav Singh
06/01/2019
Assistant Manager, American Express
Training Methodology: Effective Structured Problem Resolution.
“The way the training was taught, and the importance of each phase in identifying and resolving problems were very well explained. This structured approach was very beneficial.”
Lean Six Sigma Black Belt
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Arun Kumar Singh
06/01/2019
Manager – Quality, APTARA Corporation Private Limited.
Effective Training: Knowledgeable and Well-Structured Content
“The trainer’s knowledge was outstanding. The content was well-organized, making the complex topics easy to grasp.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Akhilesh Kumar Mishra
06/01/2019
Assistant Manager, Home Credit
Impressive Presentation and Systematic Training
“The way of presentation and the systematic approach used for training were impressive. Benchmark offers a wonderful experience that changes the way you look at workplace issues.”
Lean Six Sigma Black Belt