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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Anil Shetty
05/02/2020
Operations Manager, Willis Towers Watson
Systematic, well-delivered training ensured understanding
“The training was systematic and structural. It was delivered very well, ensuring a clear understanding of the material.”
Lean Six Sigma Black Belt
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Imon Ghosh
19/01/2020
Sr. Manager, Tata Consultancy Services
Complicated Concepts Made Manageable Through Helpful Hands-On Learning
“The concepts were vast and complicated, but the way they were explained and the hands-on provided were very helpful. This method made the learning process manageable and effective.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Vishal Gupta
19/01/2020
Delivery Manager, Tata Consultancy Services
Excellent content; must-do course
“The content and the trainer’s explanation of the content were excellent. This great course is a must-do for enhancing skills and widening your problem-solving approach.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Rajendra Kumar Maharana
19/01/2020
Assistant Manager, Tata Consultancy Services
Course Detailed Industry Alignment with Statistics; Awesome for Knowledge Seekers
“The course provided great details about how industries are aligned with statistics and other analyses. It is an awesome course for knowledge seekers.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Pallav Rohatgi
19/01/2020
Manager, Brightstar Telecommunications (I) Limited.
Practical Tools and Techniques Were Beneficial
“The practical application of tools and techniques was very beneficial. The interactive course makes you industry-ready.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Sandip Sahoo
19/01/2020
Manager, Tata Consultancy Services
Impressive Simplicity in Explaining Complex Theories
“The simplicity of explaining complex theories was impressive. This clear explanation made the complex concepts easier to grasp.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Tapan Kumar Chattopadhyay
19/01/2020
Assistant Manager(Delivery Excellance & Risk Management), Tata Consultancy Services
Useful case study; prepares for MBB
“The real-time case study with relevant examples, along with tool and technique-based applications, was very useful. It will help me apply these skills in my existing field and is good preparation for MBB courses.”
Lean Six Sigma Black Belt
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Priyabrata Chatterjee
19/01/2020
Delivery Assurance Facilitator, Tata Consultancy Services
Informative Content with Examples; Interactive Workshop Enhanced Understanding
“The detailed content with lots of examples to go through was very informative. The interactive workshop provided a good understanding of the Six Sigma BB concept and its usage.”
Lean Six Sigma Black Belt