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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Muhammad Mehdi Hassan
21/04/2019
Manager, Intertek
Knowledgeable Trainer Made Complex Topics Understandable
“The trainer was very knowledgeable and interacted well with participants, making complex concepts easy to understand. Six Sigma Benchmark is a renowned institute, and the experience exceeded my expectations.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
SUDHEER KUMAR
21/04/2019
Deputy Manager, GSK Consumer Healthcare
Good Course Content and Venue; Some Areas for Improvement Noted
“The course content and training place were good. However, there is room for improvement in certain aspects.”
Lean Six Sigma Black Belt
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Jais Chacko Alanickal
21/04/2019
Assistant Manager, Allianz India
Well-Coordinated Training: Timely, Structured, Understandable
“The timing, duration, content, and trainer were well-coordinated. The structure of the training was excellent, making it easy to follow and understand.”
Lean Six Sigma Black Belt
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Arnab Bardhan
21/04/2019
Process Manager, eClerx
Shared Practical Examples; Benchmark Best Institute for Black Belt
“Practical examples were shared along with their applications and the correct tools to carry out the analysis. Benchmark is the best training institute in the country for Black Belt.”
Lean Six Sigma Black Belt
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Uditi Sharma
21/04/2019
Manager, Fiserv India Private Limited
VK Sir Relates Theory to Practice for Highly Effective Learning
“The training material and the trainer were superb. VK Sir is an amazing faculty who relates theoretical concepts very well with practical aspects, making the learning experience highly effective.”
Lean Six Sigma Black Belt
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Goldi Sarkar
21/04/2019
Service Delivery Lead, UnitedHealth Group
DMAIC methodology versatile; Benchmark is right place
“The DMAIC methodology can be used anywhere, making it very versatile. Benchmark is the right place for Six Sigma certification.”
Lean Six Sigma Black Belt
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Vignesh N Raj
24/03/2019
Manager – Customer Care, Redisolve Software Private Limited
Commendable Patience and Explanation by Instructor
“The patience and explanation provided by the instructor were commendable. I highly recommend Benchmark for certification due to their detailed and patient teaching approach.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Lurthu Leo M
24/03/2019
Zonal AR Controller, Nuvoco Vistas Corp. Limited
Beneficial Faculty; Benchmark Excels in Excellence
“The faculty and real-time examples provided were very beneficial. Benchmark excels in process excellence and engineering.”
Lean Six Sigma Black Belt