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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Avinash Kumar Upadhyay
23/05/2019
Senior Test Engineer, Gain Credit
Excellent Course Coverage and Delivery Methods
“Course coverage and explanation methods were excellent; the way of delivering training stood out positively.”
Quality Certified Professional
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Jayaseelan Rajakumar
23/05/2019
Associate Manager – HR, Gain Credit
Comprehensive Tools and Methods Emphasizing Quality
“Tools, methodology, and approaches to ensure quality were well covered; the course reached participants across different job functions and emphasized quality.”
Quality Certified Professional
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Vasudevan S
23/05/2019
Software Engineer, Gain Credit
Fishbone Diagram Usage Enhanced Quality Improvement
“I learned the usage of the Fishbone diagram, which helped me understand sigma levels and categorize our issues/projects properly to improve quality.”
Quality Certified Professional
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Prasanna Balaji M
23/05/2019
Test Engineer, Gain Credit
Effective Cause and Effect Group Activity
“The cause and effect group activity was effective.”
Quality Certified Professional
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Vignesh Ram B
23/05/2019
Senior Test Engineer, Gain Credit
Beneficial Group Activities
“Group activities were beneficial.”
Quality Certified Professional
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ANKIT KUMAR SAHU
23/05/2019
Senior Analyst, Gain Credit
Structured Framework Considers All Project Angles
“The structured framework enables consideration of all angles impacting a project and associated risks.”
Quality Certified Professional
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Rakesh Kumar Yadav
23/05/2019
Senior Analyst I, Gain Credit
Simple Course Improves Benchmarks Everywhere
“The course was simple and easily explained, improving benchmarks for every project in every department. All good!”
Quality Certified Professional
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Aarthy S
23/05/2019
Product Manager, Gain Credit
Learned Useful Process Guidelines in Clear Session
“I learned about the guidelines that need to be followed for any process; the session was clear, and the material provided was useful.”
Quality Certified Professional