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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Rakesh Kumar Poonia
18/06/2019
Analytics Scientist, Gain Credit
Mistake-Proofing Techniques Helpful at Work
“Avoiding waste and mistake-proofing techniques will be very helpful in my work environment.”
Quality Certified Professional
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Sanidhya Suri
18/06/2019
Gain Credit
Teamwork Emphasized Effectively
“Teamwork was emphasized well.”
Quality Certified Professional
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Swati Malhotra
16/06/2019
Assistant Vice President, State Bank of India
Helpful Material, Training, and Examples Provided
“The material, training, and examples used were very helpful. They provided a comprehensive understanding of the concepts and their practical applications.”
Lean Six Sigma Black Belt
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Prashant Thakur
16/06/2019
Manager, Mahindra Susten
Useful New Tools for Improvement Introduced
“The new tools for improvement introduced during the training were very useful. They offered practical methods for enhancing processes.”
Lean Six Sigma Black Belt
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Saurabhkumar Vinodchandra Joshi
16/06/2019
Sales Director, Dubond Products (India) Private Limited
Black Belt Course Useful; Statistical Methods Explained
“The Six Sigma Black Belt course is very useful for any business. The methodology for identifying problems and solutions through various statistical approaches was well-explained.”
Lean Six Sigma Black Belt
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Namita Trasi
16/06/2019
Quality Policy Training Lead, Accenture
Effective Examples Reinforced Foundational Concept Understanding
“The examples provided to clear ambiguities and reinforce the basics were very effective. This approach helped solidify my understanding of the foundational concepts.”
Lean Six Sigma Black Belt
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Saiyam Goyal
16/06/2019
Engineer, Mahindra Susten
Measure Phase Content Was Very Informative
“The Measure phase content was very informative. Benchmark provides good training content that enhances understanding.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Keyur Gopalbhai Shah
16/06/2019
Manager, Sun Pharma
Insightful DOE Section Provided Thorough Understanding
“The DOE section of the training was very insightful. It provided a thorough understanding of design of experiments.”
Lean Six Sigma Black Belt