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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Arvind MN
07/07/2019
Senior team lead / General Manager, Philips India
Precise Training Made Complex Concepts Easy
“The training was precise and to the point. This focus made it easier to grasp complex concepts quickly.”
Lean Six Sigma Black Belt
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Karthickeyan S
07/07/2019
Team Lead, IQ Back Office India Private Limited
Training Material and Examples Enriched Knowledge
“The material and examples provided in the training were very good. The training enriched my knowledge significantly.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Asha Ramachandra
07/07/2019
Sr. Service Quality Manager, Matrimony.com
Live Examples Made Concepts Understandable
“The live examples used to make the concept understandable were very effective. The training was excellent, with the instructor explaining concepts clearly for implementation in our projects.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Balaji
07/07/2019
Senior Manager, Daimler India
Complete and Comprehensive Training at Benchmark
“The training was complete and comprehensive. Benchmark is a good place to learn Six Sigma thoroughly.”
Lean Six Sigma Black Belt
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Madhu Agarwal
30/06/2019
Sr. Catalog Quality Associate, Amazon
Highly Structured and Efficient Learning Experience
“The structured approach of the trainer was excellent. The course was well-structured, making the learning process smooth and efficient.”
Lean Six Sigma Black Belt
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Vitusha Mohanty
30/06/2019
Associate Team Leader, Bioclinica
Interactive and Informative Training by Benchmark
“The training was very interactive and extremely informative. Benchmark provides very good training within a given span of time.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Shuvam Manna
30/06/2019
Assistant Manager,Projects, ITC Limited
Motivating Environment with Clear Tool Explanations
“The competitive environment mixed with learning and fun was very motivating. The basic concepts for tools were clearly explained, helping in accurate application and analysis. The reading material was also very detailed. Benchmark is the best place to learn the concepts of Six Sigma.”
Lean Six Sigma Black Belt
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Giridhar Madhusudan
30/06/2019
Director, Access Healthcare
Helpful, Organized, Interactive Sessions by Mr. Parag
“The simple way in which complex concepts were explained and the tips to remember in case of confusion were very helpful. The sessions were very well organized, with great interactive moments led by Mr. Parag.”
Lean Six Sigma Black Belt