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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Sumit Singhal
24/07/2019
Team Lead, Gain Credit
5 Whys and Fishbone Enhanced QC Understanding
“Understanding how to analyze a problem using the 5 Whys and fishbone approach gave me a good grasp of the Quality Control Process.”
Quality Certified Professional
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Madhan Subramanian
24/07/2019
IT Security Analyst, Gain Credit
Course Tailored to Solve Problems Effectively
“The course was structured to our requirements; it could help startups or new employees solve problems effectively and improve quality.”
Quality Certified Professional
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Paul D Santhosh
24/07/2019
Senior Associate I – Human Resources, Gain Credit
Process Improvement Ideas Enhanced Six Sigma Knowledge
“Getting ideas to improve current processes helped me gain knowledge in process flow and Six Sigma.”
Quality Certified Professional
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Nelson Joseph Dass
24/07/2019
Customer Experience Quality Analyst, Allscripts / Veradigm
Instructor Simplified Learning, Enhancing Understanding.
“The instructor made the sessions easy to understand. This approach greatly facilitated the learning process.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
EKTA DEEPAK SHAH
17/07/2019
SPATIAL DATA SPECIALIST II, Here Technologies
Learned Clear Application of Lean Concepts in Current Processes
“I learned how to apply Lean concepts in our current processes; everything was explained clearly.”
Lean Practitioner and Lean Guide
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Suresh Ningthoujam
17/07/2019
Sr Spatial Data Specialist, Here Technologies
Learned Tools and Applications; Informative Course
“I learned various topics and tools and how we can apply them in our processes; it was informative and well-timed.”
Lean Practitioner and Lean Guide
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Devina Shukla
17/07/2019
Technical Analyst II, Here Technologies
Valuable Learnings on Lean Tools with Exercises and FMEA
“The training provided valuable learnings on Lean tools for process improvements, including calculation exercises and FMEA.”
Lean Practitioner and Lean Guide
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Sahil Tarani
17/07/2019
Senior Map Modeler, Here Technologies
Well-Designed Lean Practitioner Course with Concepts and Practice
“The Lean Practitioner course was well-designed, giving us knowledge of concepts and tools along with practice exercises.”
Lean Practitioner and Lean Guide