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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Maharnab Goswami
02/06/2019
Sr Manager -Lean Digital Transformation, Genpact
Excellent Training with Strong Fundamentals and Clear Explanations
“The training quality was excellent. The fundamentals are very strong in the training material and well explained by the trainer.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
NICHENAMETLA GAUTAM
02/06/2019
SENIOR RESIDENT, AIIMS
Effective Six Sigma Teaching Method Boosts Understanding
“The teaching method was very effective. It provided a good understanding of Six Sigma methods to apply in my work.”
Lean Six Sigma Black Belt
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Sarika Punglia
02/06/2019
Operations Lead, Google
Illustrative Practical Examples Linked Theory to Real-World Applications
“The practical examples were very illustrative. They helped in relating theoretical concepts to real-world applications.”
Lean Six Sigma Black Belt
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Deesha Rane
02/06/2019
Operation Excellence Specialist, Amazon
Informative Examples Enhanced Subject Matter Understanding
“The depth and examples provided were very informative. They enhanced my understanding of the subject matter.”
Lean Six Sigma Black Belt
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Bidisha Das
02/06/2019
Quality Manager, HCL
Practical Examples Enhanced Understanding of Concepts
“The content and practical examples helped in better understanding the concepts. These examples made the learning experience more effective.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Jayaseelan Rajakumar
23/05/2019
Associate Manager – HR, Gain Credit
Comprehensive Tools and Methods Emphasizing Quality
“Tools, methodology, and approaches to ensure quality were well covered; the course reached participants across different job functions and emphasized quality.”
Quality Certified Professional
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Vasudevan S
23/05/2019
Software Engineer, Gain Credit
Fishbone Diagram Usage Enhanced Quality Improvement
“I learned the usage of the Fishbone diagram, which helped me understand sigma levels and categorize our issues/projects properly to improve quality.”
Quality Certified Professional
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Prasanna Balaji M
23/05/2019
Test Engineer, Gain Credit
Effective Cause and Effect Group Activity
“The cause and effect group activity was effective.”
Quality Certified Professional