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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Nilesh Harishchandra Padale
16/06/2019
Team Manager, Capita India Private Limited
Good Content Provided Comprehensive Overview
“The overall content of the training was good. It provided a comprehensive overview of the subject matter.”
Lean Six Sigma Black Belt
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Prinal Pankajakshan
16/06/2019
Process Expert, Maersk
Teaching with Example Data Was Effective
“The teaching with example data was very effective. It helped in understanding the concepts better through practical applications.”
Lean Six Sigma Black Belt
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Ankit Kumar Jain
16/06/2019
Head Domestic Utility, Mahindra Susten
Measure Phase Was Particularly Insightful
“The measure phase of the training was particularly insightful. It provided a thorough understanding of this critical aspect of Six Sigma.”
Lean Six Sigma Black Belt
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Naman Joshi
16/06/2019
Engineer, Mahindra Susten
DOE Section Was Particularly Informative
“The DOE section of the training was particularly informative. The detailed explanations made it easy to grasp.”
Lean Six Sigma Black Belt
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Mujahid Ghalib
16/06/2019
Manager Operations, CyberTech Systems and Software Limited
Helpful Examples and Patient Answers Made Session Engaging
“The examples and the trainer’s ability to answer questions patiently were very helpful. This was an amazing experience with Parag, who clarified every doubt and made the session engaging and fruitful. Thank you, Parag!”
Lean Six Sigma Black Belt
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Swati Malhotra
16/06/2019
Assistant Vice President, State Bank of India
Helpful Material, Training, and Examples Provided
“The material, training, and examples used were very helpful. They provided a comprehensive understanding of the concepts and their practical applications.”
Lean Six Sigma Black Belt
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Srilakshmi Pananthala
02/06/2019
Sr. Manager Delivery Assurance, Trianz Holdings Private Limited
Practical examples and Minitab use aid implementation
“The approach of the training process, with more practical examples and the use of Minitab, was very good. This approach will be very helpful for implementing process improvements and saving costs for the organization.”
Lean Six Sigma Black Belt
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Maharnab Goswami
02/06/2019
Sr Manager -Lean Digital Transformation, Genpact
Excellent Training with Strong Fundamentals and Clear Explanations
“The training quality was excellent. The fundamentals are very strong in the training material and well explained by the trainer.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt